About CallShaper
CallShaper is a call center software from CallShaper that provides comprehensive call management solutions. It includes features such as automated dialing, reporting and analytics, and agent performance tracking so organizations can manage their call center operations effectively. The software is designed to support both inbound and outbound calling, helping teams increase productivity and measure key performance indicators. CallShaper also offers customizable scripts and workflows to adapt to various business needs. Key capabilities: automated dialing reporting and analytics agent performance tracking customizable scripts inbound and outbound support Best for: call center managers that need to improve workflow and monitor call metrics.
CallShaper by CallShaper is a comprehensive call recording software crafted to optimize and streamline call center operations. Developed with a focus on enhancing agent productivity and maintaining compliance, CallShaper is packed with features such as predictive dialing, call recording, real-time reporting, and quality assurance tools, including whisper and barge capabilities. These functions allow call centers to not only manage call flows more effectively but also to continuously improve agent performance and ensure that calls adhere to industry standards and regulations. Its feature set is designed to meet the rigorous demands of modern call centers, from small businesses to large enterprises, making it a versatile choice for a range of industries, particularly in sales, telemarketing, and customer service. One of the standout aspects of CallShaper is its user interface, which is intuitively designed for maximum functionality and ease of use. The layout is clean and straightforward, allowing users to navigate the software with minimal effort. This simplicity in design is particularly valuable for busy call centers, where both agents and supervisors need to access features quickly and efficiently.
Pros & Cons
- +Ease of Use: Users consistently praise the platform's user-friendliness, even for those without technical expertise.
- +Excellent Customer Support: Capterra reviews highlight the exceptional support provided by CallShaper's team.
- +Robust Feature Set: The platform offers a wide range of features, including advanced scripting, real-time reporting, and powerful administrative tools.
- +Flexible Customization: Users can tailor the platform to their specific needs, making it adaptable to various business scenarios.
- +Reliable Performance: The platform is known for its stability and consistent performance.
- −Limited Dialing Options: Some users have noted that the dialing options are somewhat limited, particularly for manual dialing.
- −Reporting Complexity: While the reporting features are powerful, some users find certain reports to be complex and difficult to understand.
- −Maturity of the Platform: As a relatively newer platform, CallShaper may still have some areas where it could improve and mature.
Features
Key features
- 1. Simple, Dynamic, and Flexible Platform
- Designed for efficient call management for inbound and outbound call centers.
- 2. 99.999% Reliability and Supports Multiple Locations
- Ensures consistent performance across various locations.
- 3. Real-Time Reporting
- Provides detailed insights into agent and media performance.
- 4. Quality Assurance
- Includes a built-in Quality Assurance Scorecard to maintain client confidence (no additional cost).
- 5. Predictive Dialer
- "Set it and forget it" algorithm maximizes agent efficiency by automatically dialing calls.
Additional features
- 1. Dynamic Scripting
- Allows for custom scripting and integration with third-party systems.
- 2. Lead Management
- Provides options for easy and effective lead management for telemarketing campaigns.
- 3. Dialer Types
- Offers various dialing options, including the "set it and forget it" Predictive Dialer.
- 4. IVR (Interactive Voice Response)
- Provides control over call routing, caller priority, and queue performance.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to CallShaper
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
About CallShaper
CallShaper is a call center software from CallShaper that provides comprehensive call management solutions. It includes features such as automated dialing, reporting and analytics, and agent performance tracking so organizations can manage their call center operations effectively. The software is designed to support both inbound and outbound calling, helping teams increase productivity and measure key performance indicators. CallShaper also offers customizable scripts and workflows to adapt to various business needs. Key capabilities: automated dialing reporting and analytics agent performance tracking customizable scripts inbound and outbound support Best for: call center managers that need to improve workflow and monitor call metrics.
CallShaper Details
CallShaper's In-App Market Place
Does CallShaper have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Ease of Use: Users consistently praise the platform's user-friendliness, even for those without technical expertise.
- Excellent Customer Support: Capterra reviews highlight the exceptional support provided by CallShaper's team.
- Robust Feature Set: The platform offers a wide range of features, including advanced scripting, real-time reporting, and powerful administrative tools.
- Flexible Customization: Users can tailor the platform to their specific needs, making it adaptable to various business scenarios.
- Reliable Performance: The platform is known for its stability and consistent performance.
- Limited Dialing Options: Some users have noted that the dialing options are somewhat limited, particularly for manual dialing.
- Reporting Complexity: While the reporting features are powerful, some users find certain reports to be complex and difficult to understand.
- Maturity of the Platform: As a relatively newer platform, CallShaper may still have some areas where it could improve and mature.
CallShaper's Support Options
CallShaper's Alternatives
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
