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Software Status:Active

About CallTelligence

CallTelligence is a conversation insights software from Telmetrics that helps improve the customer journey with AI-powered analysis. It combines structured and unstructured data into actionable insights, supports marketing, sales, customer use, and strategy, and offers solutions that improve core business functions. This enables businesses to change data into actions that accelerate revenue. CallTelligence uses intelligent AI to capture business value and provide deep insights into customer interactions. With a focus on automotive applications, it helps organizations drive efficiency and improve decision-making processes. Key capabilities: marketing insights sales performance tracking customer use analysis strategic planning automotive industry support Best for: businesses that need to drive revenue through data-driven insights.

CallTelligence Details

Vendor
Telmetrics
Year Launched
1990
Location
Seattle headquarters 1200 5th Avenue, Suite 1300, Seattle, WA 98101, USA
Deployment
cloud
Training Options
documentation, live online
Countries Served
All Countries
Languages
English
Users
Sales Managers, Customer Service Representatives, Small Business Owners, Marketing Managers
Industries Served
Government Administration, Government Relations, Information Technology & Services, Public Policy, Telecommunications
Tags
Call Tracking, Call Recording, Analytics, Customer service, Communication, Data analysis, Marketing, Sales, Reporting

CallTelligence's In-App Market Place

Does CallTelligence have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (chf), Cny (元), Inr (₹)

Pros & Cons

  • • Ability to track and analyze incoming calls to optimize marketing strategies
  • • Call recording feature to improve customer service quality and training
  • • Real-time analytics for immediate insights on call performance
  • • Enhanced security features to protect sensitive customer information
  • • Integration with CRM systems for seamless data sharing and customer follow-up
  • • Steep learning curve for new users, requiring significant training
  • • Some users report occasional technical glitches or errors that impact performance

CallTelligence's Support Options

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