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CallXP

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Software Status:Active

About CallXP

CallXP is a call management software from CallXP that helps organizations manage their communication efficiently. It includes call tracking, call recording, and analytics tools to provide insights into call performance. This enables businesses to improve their customer interactions and improve their communication strategies. CallXP is designed to support various industries, making it suitable for both small and large enterprises. The platform offers features such as real-time reporting, call routing, and team collaboration capabilities to facilitate effective communication. Key capabilities: call tracking call recording real-time reporting analytics tools team collaboration Best for: businesses that need to manage and analyze their communication effectively.

CallXP Details

Vendor
CallXP
Year Launched
Location
CallXP Inc. 123 Main Street Los Angeles, CA 90001
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Russian, Turkish, Dutch, Arabic
Users
Administrator, Customer Service Representative, Sales Agent, Team Leader, Quality Assurance Manager, IT Support Specialist, Business Owner.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Engagement, Call Management, Call Tracking, Sales Calls, Customer Service, Telephony Software

CallXP's In-App Market Place

Does CallXP have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

16

Mini Apps

1. Facebook Messenger Integration - Allows customers to chat with businesses through Facebook Messenger directly from the CallXP platform.

2. WhatsApp Integration - Enables businesses to communicate with customers through WhatsApp messaging within the CallXP platform.

3. Real-Time Analytics Dashboard - Provides real-time insights and analytics on call volumes

wait times

agent performance

and customer feedback.

4. CRM Integration - Integrates customer relationship management (CRM) platforms like Salesforce

HubSpot

and Zoho with CallXP for streamlined customer data management.

5. Call Recording and Transcription - Records and transcribes phone calls for quality assurance

training

and compliance purposes.

6. SMS Notifications - Sends automated SMS notifications to customers regarding appointment reminders

order updates

and other important information.

7. IVR (Interactive Voice Response) System - Allows businesses to set up interactive voice response menus for routing calls and providing self-service options to customers.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Increases customer engagement and satisfaction
  • Provides personalized customer experiences
  • Improves communication with customers through voice calls
  • Enhances brand loyalty and retention
  • Helps businesses gather insights and data on customer interactions
  • Streamlines customer support processes
  • Boosts sales and revenue through enhanced customer interactions.
  • Limited reporting capabilities
  • Steep learning curve for new users
  • Lack of integration with other customer engagement tools
  • Occasional bugs or glitches during use
  • Limited customization options for user interface

CallXP's Support Options

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