About Canary
Canary is a hospitality management software from Canary Technologies that improves the guest use and boosts operational efficiency. It combines modern guest engagement tools, operational management features, and revenue improvement capabilities so hotels can manage their services effectively. Trusted by over 20,000 hotels in more than 100 countries, Canary provides a comprehensive platform for hospitality businesses to thrive. Key capabilities: guest messaging reservation management payment processing data analytics reporting tools Best for: hotels and resorts that need to improve guest services and operational workflows.
Canary is a guest experience and operations platform built for hotels that centralizes contactless check-in and check-out, guest messaging, digital compendiums, upsell merchandising and AI-driven guest services into a single mobile-first system. Designed to reduce front-desk friction and capture incremental revenue, Canary’s core strengths are mobile check-in, tablet registration kiosks, integrated payment and tipping, in-stay offers, and automated guest communications powered by Canary AI. The user interface is modern and uncluttered: staff dashboards present pending arrivals, message queues and upsell performance in clear tiles while guest views are optimized for web-based mobile access with large tappable actions and an embedded compendium. Usability is a priority — hoteliers report fast staff onboarding due to templates, reusable message snippets and visual workflow routing — although configuring deep integrations requires vendor support for some properties. Functionality spans the full guest lifecycle: contactless arrivals, digital registrations, secure payment capture, automated messaging, dynamic upsells, digital tipping, voice and chat AI agents, branded in-stay content, reporting dashboards for revenue and service KPIs.
Pros & Cons
- +Comprehensive solution spanning guest journey from check-in to post-stay enhancements
- +AI features (messaging, voice, upsells) reduce workload and elevate experience
- +Mobile-first design eliminates app downloads, boosting guest adoption
- +Strong security posture with fraud prevention and PCI compliance
- +Recognized by hotel tech industry with multiple awards across categories
- −No transparent pricing publicly available
- −Lack of visible community forum or chatbot for peer learning/support
- −Highly tailored to hospitality; not applicable outside segment
- −Initial setup/integration may require technical support (not self-serve)
- −Full feature suite may be extensive for smaller independent hotels
Features
Key features
- Contactless Check-In
- Streamlines guest arrivals with mobile and kiosk-based check-in, reducing front desk congestion and improving first impressions.
- Dynamic Upsells
- Offers personalized upgrades, early check-in, and amenities during the guest journey to boost revenue effortlessly.
- Digital Tipping
- Enables guests to tip staff via mobile, increasing employee earnings and enhancing service motivation.
- AI-Powered Messaging
- Automates guest communication using AI chat, voice, and web tools to deliver fast, personalized responses.
- Fraud Prevention Tools
- Minimizes chargebacks and protects sensitive data with PCI-compliant digital authorizations and secure payment links.
- Guest Review Optimization
- Drives more 4- and 5-star reviews through frictionless experiences and post-stay engagement strategies.
Additional features
- Mobile Check-In & Checkout
- Enables guests to manage their stay from their devices, improving convenience and satisfaction.
- Tablet Registration & Hotel Kiosk
- Offers in-lobby digital registration options for a modern, paperless experience.
- Digital Authorizations & Contracts
- Handles secure document signing and payment approvals directly within the platform.
- Self-Service Guest Messaging
- Centralizes communication and allows guests to interact with staff without waiting in line.
- Digital Compendium
- Replaces printed room guides with interactive, mobile-accessible hotel information.
- Canary AI Suite
- Includes AI Messaging, AI Voice, and AI Webchat to automate and scale guest interactions across the entire journey.
Pricing
Countries & Languages
Interface languages
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About Canary
Canary is a hospitality management software from Canary Technologies that improves the guest use and boosts operational efficiency. It combines modern guest engagement tools, operational management features, and revenue improvement capabilities so hotels can manage their services effectively. Trusted by over 20,000 hotels in more than 100 countries, Canary provides a comprehensive platform for hospitality businesses to thrive. Key capabilities: guest messaging reservation management payment processing data analytics reporting tools Best for: hotels and resorts that need to improve guest services and operational workflows.
Canary Details
Canary's In-App Market Place
Does Canary have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Comprehensive solution spanning guest journey from check-in to post-stay enhancements
- AI features (messaging, voice, upsells) reduce workload and elevate experience
- Mobile-first design eliminates app downloads, boosting guest adoption
- Strong security posture with fraud prevention and PCI compliance
- Recognized by hotel tech industry with multiple awards across categories
- No transparent pricing publicly available
- Lack of visible community forum or chatbot for peer learning/support
- Highly tailored to hospitality; not applicable outside segment
- Initial setup/integration may require technical support (not self-serve)
- Full feature suite may be extensive for smaller independent hotels
Canary's Support Options
Email Address
info@canarytechnologies.comContact
1-877-739-1545Canary's Alternatives
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