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About Capacity

Capacity is a knowledge management software from Capacity that provides a centralized hub for organizational information. It combines AI-driven search capabilities, automated responses, and integration with existing tools so users can easily access information and support. This platform helps teams reduce response times and improve the quality of information shared across departments. Capacity also supports collaboration by allowing users to create, share, and manage knowledge articles, while its chatbot capability ensures 24/7 access to information. Key capabilities: AI-driven search Automated responses Tool integration Knowledge article management 24/7 chatbot support Best for: organizations that need efficient information management and quick access to internal knowledge resources.

Capacity Details

Vendor
Capacity
Year Launched
2017
Location
6665 Delmar Blvd, Ste 3000, University City, Missouri 63130, US
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Customer Success Managers, Customer Support Representatives, IT Service Desk Agents, Knowledge Managers, Workflow Managers, Robotic Process Automation Specialists, Social Media Managers.
Industries Served
Banking, Education, Insurance, Manufacturing, Software Development, Wealth Management, Industrial & Manufacturing, Real Estate
Tags
Artificial Intelligence, Business Process Management, Conversational AI Platform, Customer Success, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, IT Service, Issue Tracking, Knowledge Base, Knowledge Management, Workflow Management, Robotic Process Automation, Service Desk, Social Media Management

Capacity's In-App Market Place

Does Capacity have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Scalable to any team size.
  • Strong automation features.
  • Customizable interfaces for branding.
  • Secure (SOC II, HIPAA, GDPR, CCPA, FERPA compliant).
  • Pricing is not fully transparent for all plans (Enterprise Plan requires a quote).
  • Requires a 10-user minimum for all pricing tiers.

Capacity's Support Options

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