CARIN logo

CARIN

by TC&C · Since 1992
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ActiveAvailable globallyCloud
Quick facts
VendorTC&C
Year launched1992
StatusActive
LocationBudapest, Wesselényi u. 35, 1155
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About CARIN

CARIN is a compliance recording software from TC&C designed for unified collaboration environments. It provides compliance recording, deepfake guard, and an intuitive interface so organizations can maintain regulatory adherence while securing communication integrity. CARIN supports smooth integration with Cisco systems, ensuring reliable and efficient call recordings. Additionally, the platform includes features for analyzing recorded data to assist in compliance audits and investigations. The deepfake guard feature helps detect manipulated audio, improving trust in recorded communications. Key capabilities: compliance recording deepfake detection call analysis Cisco integration user-friendly interface Best for: organizations that need to ensure compliance and security in communication.

CARIN is a powerful call recording software designed to help businesses monitor and analyze their phone conversations for quality assurance and compliance purposes. One standout feature of CARIN is its advanced AI technology that automatically transcribes and analyzes calls for keywords, sentiment, and trends, providing valuable insights for improving customer interactions. The user interface of CARIN is intuitive and user-friendly, with a clean design that makes it easy to navigate and access key functionalities. The software's dashboard provides a comprehensive overview of call recordings and analytics, allowing users to quickly search for specific calls or filter results based on criteria like call duration or customer satisfaction ratings. What sets CARIN apart from its competitors is its ability to detect patterns and trends in call data, enabling companies to identify areas for improvement and make data-driven decisions. The software also offers real-time monitoring capabilities, allowing supervisors to listen in on calls and provide feedback to agents during live interactions. In terms of performance, CARIN excels in speed and efficiency, even when handling large datasets or complex call operations.

Pros & Cons

What users like
  • +Comprehensive Compliance Recording: Meets regulatory requirements across various industries.
  • +AI-Powered Features: Utilizes AI for deepfake detection and intelligent recording.
  • +Multi-Platform Support: Integrates with major communication platforms.
  • +Scalability: Suitable for both small businesses and large enterprises.
  • +Advanced Analytics: Offers speech analytics for quality assurance and customer retention.
What users flag
  • Pricing Information Not Publicly Available: Potential customers need to contact the company directly for pricing details.
  • Limited Information on Support Options: Specific support channels are not detailed.
  • No In-App Marketplace: Lacks an in-app marketplace for additional features or services.
  • No Mini Apps: Does not offer smaller applications or features within the software.
  • Language Availability: Currently available only in English.

Features

Key features

Unified Collaboration Recording
Supports recording of various communication channels, including voice, video, and screen sharing across different platforms (Cisco, Avaya, BroadSoft, etc.).
Cisco TelePresence Recording
Specifically designed to record Cisco TelePresence sessions.
High Volume Processing
Capable of handling large volumes of recordings efficiently.
Multi-Site Support
Supports recording across multiple locations with centralized management.
Reliable and Scalable Architecture
Ensures consistent performance and can adapt to growing recording needs.
Secured Data Access
Provides controlled access to recorded data with appropriate security measures.
Feature-Rich Control
Offers various features for managing recordings, such as search, playback, and export.
High Availability Option
Ensures continuous recording with minimal downtime.
Hosted/Multi-Tenant Capabilities
Supports both on-premises and cloud-based deployments, as well as multi-tenant environments.

Additional features

Unified Collaboration Recording
Supports recording of various communication channels, including voice, video, and screen sharing across different platforms (Cisco, Avaya, BroadSoft, etc.).
Cisco TelePresence Recording
Specifically designed to record Cisco TelePresence sessions.
High Volume Processing
Capable of handling large volumes of recordings efficiently.
Multi-Site Support
Supports recording across multiple locations with centralized management.
Reliable and Scalable Architecture
Ensures consistent performance and can adapt to growing recording needs.
Secured Data Access
Provides controlled access to recorded data with appropriate security measures.
Feature-Rich Control
Offers various features for managing recordings, such as search, playback, and export.
High Availability Option
Ensures continuous recording with minimal downtime.
Hosted/Multi-Tenant Capabilities
Supports both on-premises and cloud-based deployments, as well as multi-tenant environments.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
12
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN

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