About Case IQ
Case IQ is a case management software from Case IQ that supports risk management and compliance. It combines Clairia AI, compliance monitoring, and approvals & disclosures so organizations can manage cases efficiently and effectively. This platform is designed for both larger organizations and small businesses, providing tools that help simplify investigations and insights. With features tailored for varying business sizes, Case IQ enables thorough case intake and management, ensuring compliance with regulatory standards. Key capabilities: Clairia AI compliance monitoring approvals & disclosures case management insights Best for: organizations and investigators that need comprehensive case management solutions.
Case IQ by Thomson Reuters is a comprehensive software solution designed to assist organizations in managing various aspects of risk and compliance across multiple departments. Whether it's audit, complaint management, EHS management, or HR, this platform offers a wide range of functionalities to streamline processes and improve overall efficiency. One of the standout features of Case IQ is its user-friendly interface, which allows users to navigate through different modules seamlessly. The design is sleek and intuitive, making it easy for both new and experienced users to access the tools they need. The dashboard provides a quick overview of key metrics and alerts, enabling users to stay informed at a glance. In terms of core functionalities, Case IQ offers a robust set of tools that set it apart from competitors. One notable aspect is its integrated risk management capabilities, which allow organizations to assess, monitor, and mitigate risks effectively. The software also includes advanced incident and investigation management features, making it easier to track and resolve issues in a timely manner.
Pros & Cons
- +Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting.
- +This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
- +We are able to more effectively communicate the progress of case resolution to the customer.
- +We have been with i-Sight since July 2012. They are great and their product is performing as I hope.
- −Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.
- −This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
- −Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case.
- −When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
Features
Key features
- Multi-channel Intake
- Allows incident reporting through multiple channels, including email, phone, and web.
- Configurable Workflows
- Provides customizable workflows to adapt to various case types and organizational needs.
- AI Summarization Copilot
- Uses AI to summarize case details and generate reports, saving time in the documentation process.
- Dynamic Dashboards
- Offers adjustable dashboards for real-time monitoring and role-based views.
- Automation
- Streamlines repetitive tasks, enabling teams to focus on higher-priority activities.
- Access Control
- Restricts data access based on case type and user roles, ensuring data security.
Additional features
- Anonymous Reporting
- Ensures safe, secure reporting channels for employees to report issues without fear of retaliation.
- Data File Support
- Accepts evidence in various formats, including audio, video, PDFs, and documents.
- Configurable Intake Forms
- Offers 30+ custom field types for tailored data capture.
- Alerts and Reminders
- Automated alerts keep investigations on schedule, promoting timely resolutions.
- Drag-and-Drop Reporting
- Enables easy report generation with no prior technical expertise.
- Real-Time Status Updates
- Provides instant insights into case status without manual report preparation.
Pricing
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About Case IQ
Case IQ is a case management software from Case IQ that supports risk management and compliance. It combines Clairia AI, compliance monitoring, and approvals & disclosures so organizations can manage cases efficiently and effectively. This platform is designed for both larger organizations and small businesses, providing tools that help simplify investigations and insights. With features tailored for varying business sizes, Case IQ enables thorough case intake and management, ensuring compliance with regulatory standards. Key capabilities: Clairia AI compliance monitoring approvals & disclosures case management insights Best for: organizations and investigators that need comprehensive case management solutions.
Case IQ Details
Case IQ's In-App Market Place
Does Case IQ have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr), Cny (¥), Inr (₹), Rub (₽)
Pros & Cons
- Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting.
- This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
- We are able to more effectively communicate the progress of case resolution to the customer.
- We have been with i-Sight since July 2012. They are great and their product is performing as I hope.
- Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.
- This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
- Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case.
- When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
Case IQ's Support Options
Email Address
customersupport@caseiq.comContact
613-244-5111Case IQ's Alternatives
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