About CaterTrax
CaterTrax is a catering management software from CaterTrax that helps simplify food service operations. It combines ordering management, event planning, and menu management so organizations can efficiently handle catering needs. The platform provides features such as online ordering, real-time inventory tracking, and customer relationship management tools. These functionalities allow businesses to monitor orders and manage clients effectively. CaterTrax supports various industries, including schools, hospitals, and corporate environments, ensuring tailored solutions for diverse catering requirements. Key capabilities: online ordering real-time inventory tracking event management customer relationship management reporting and analytics Best for: catering managers and event coordinators that need to manage and organize catering services efficiently.
CaterTrax Details
CaterTrax's In-App Market Place
Does CaterTrax have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (CN¥), INR (₹), MXN (MX$), BRL (R$)
Pros & Cons
- Ease of Use: Many users, including Angelique N., highlight the ease of use for both staff and customers. This includes placing orders, managing accounts, and tracking spending.
- Customer Service: CaterTrax consistently receives praise for its responsive and helpful customer support.
- Time Savings: A significant benefit is the reduction in time spent on manual tasks like order entry, especially compared to methods like using spreadsheets.
- Order Tracking: The robust order tracking system keeps everyone informed about order details and delivery times.
- Organization and Management: The software allows for seamless management of orders by multiple administrators, ensuring consistency.
- Customer Empowerment: Clients can place their own orders, view menus, and access their account information independently.
- Historical Data: Access to past orders helps understand customer preferences and streamline future orders.
- Continuous Improvement: The company is noted for its efforts to improve the software and incorporate user feedback.
- Floor Stock Management (for Healthcare): Specifically mentioned as a valuable feature for healthcare settings.
- Menu Editing Limitations (in one specific instance): One user mentioned a change where they could only edit existing menus rather than creating new ones from scratch. This may not be a widespread issue but is worth noting.
- Floor Stock Reporting Inaccuracies (in one specific instance): Another user reported issues with floor stock reporting when combined with department stock on the same invoice. This could lead to balancing problems.
- Screen Display Issues (in one specific instance): A user mentioned screen visibility problems, such as long sentences not being text-wrapped.
- Information Organization/Repetitive Data Entry (in one specific instance): One user found some aspects of the information organization to be repetitive or requiring unnecessary data entry.
- Archived Orders Cannot Be Unlocked: Once orders are archived, they cannot be retrieved, which can be problematic in certain situations.
- Interface Issues (in one specific instance): One user described the program as "clunky" and difficult for both staff and customers. This contrasts with the general consensus of ease of use. This review is also older (2019) so it is possible these issues have been addressed.
CaterTrax's Support Options
Email Address
support@catertrax.comContact
1 (800) 975-8729