About Cedar
A patient financial experience platform that unifies billing, payments, coverage, and support. It uses AI-driven intelligence to personalize patient interactions, streamline collections, and automate administrative workflows for healthcare providers.
Cedar is a comprehensive patient financial experience platform designed to modernize the revenue cycle for health systems, hospitals, and clinician services. By unifying billing, payments, coverage, and support into a single intelligent interface, Cedar helps providers increase collections while improving patient satisfaction. The platform leverages 'Cedar Intelligence'—a purpose-built AI engine—to personalize the billing journey, offering patients clear bill summaries, real-time insurance benefit tracking, and flexible payment options like auto-pay and promise-to-pay plans. For call centers, Cedar offers 'Kora,' an AI voice agent that automates routine inquiries, and an 'Agent Copilot' tool that assists human staff with real-time recommendations. The platform integrates seamlessly with major EMRs like Epic, athenahealth, and Oracle Health, and is built with enterprise-grade security, including HIPAA compliance and 24/7 monitoring. While the platform is highly effective for large-scale healthcare organizations, its focus is strictly on the patient financial journey, making it a specialized tool rather than a general-purpose accounting suite.
Pros & Cons
- Significant lift in patient collection rates and satisfaction scores reported by clients.
- Seamless integration with major EMR systems like Epic and athenahealth.
- AI-powered personalization engine tailors billing communications to individual patient needs.
- Unified platform reduces vendor fragmentation by consolidating billing, payments, and support tools.
- Strong focus on healthcare-specific security and compliance standards.
- Pricing is not publicly disclosed and requires a sales consultation.
- Platform is highly specialized for healthcare revenue cycles and may not suit non-medical billing needs.
- Implementation timelines typically range from 3 to 6 months, requiring significant organizational coordination.
Features
Key features
Provides proactive, contextual billing explanations to help patients resolve bills faster.
Offers configurable payment plans with auto-pay and promise-to-pay options tailored to patient financial situations.
Integrates with over 250 payers to provide real-time deductible and insurance benefit information.
Delivers personalized billing experiences across text, email, paper statements, and voice channels.
An AI-powered voice agent that authenticates callers, resolves billing inquiries, and handles outbound outreach.
Additional features
Enables real-time health benefit account balance checks directly within the payment workflow.
Provides call center agents with intelligent recommendations and patient context to improve resolution speed.
Recovers payments through proactive digital outreach and intelligent communication strategies.
Sends personalized payment reminders via SMS and email to reduce manual follow-up.
Supports payments via credit cards, ACH, Apple Pay, and Stripe Link.
Uses data-driven insights to surface the right payment options and discounts to patients.
Provides a secure, fully managed healthcare payment gateway for enterprise-scale transactions.
Ensures secure management of protected health information (PHI) with SSO integration.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Cedar
A patient financial experience platform that unifies billing, payments, coverage, and support. It uses AI-driven intelligence to personalize patient interactions, streamline collections, and automate administrative workflows for healthcare providers.
Cedar Details
Cedar's In-App Market Place
Does Cedar have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. PayPal: Allows merchants to accept payments through PayPal's secure platform.
2. Stripe: Enables online businesses to process credit card transactions seamlessly.
3. Square: Offers a range of payment solutions
including in-person card readers and online payment processing.
4. Authorize.Net: Provides a secure payment gateway for processing credit card transactions.
5. Apple Pay: Allows customers to make purchases using Apple devices
such as iPhones.
6. Google Pay: Enables customers to store their payment information and make purchases quickly using Google's platform.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), HKD (HK$), SGD (S$), INR (₹), KRW (₩), NOK (kr), SEK (kr), DKK (kr)
Pros & Cons
- Significant lift in patient collection rates and satisfaction scores reported by clients.
- Seamless integration with major EMR systems like Epic and athenahealth.
- AI-powered personalization engine tailors billing communications to individual patient needs.
- Unified platform reduces vendor fragmentation by consolidating billing, payments, and support tools.
- Strong focus on healthcare-specific security and compliance standards.
- Pricing is not publicly disclosed and requires a sales consultation.
- Platform is highly specialized for healthcare revenue cycles and may not suit non-medical billing needs.
- Implementation timelines typically range from 3 to 6 months, requiring significant organizational coordination.
Cedar's Support Options
Email Address
support@cedar.comContact
1-800-123-4567Documentation
https://cedarpay.com/documentationCommunity Forums
https://community.cedarfinancial.com/Chatbot
AvailableLive Chat
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