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ChangeGear

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About ChangeGear

ChangeGear is a service management software from ServiceAide that provides IT service management capabilities. It includes incident management, service request management, and problem management, so organizations can efficiently address IT issues and improve service delivery. ChangeGear supports automation of workflows, reporting and analytics, and integration with third-party applications, allowing teams to collaborate effectively and make data-driven decisions. Additionally, it offers a self-service portal for users to submit requests and track their status. Key capabilities: incident management service request management problem management reporting and analytics integration support Best for: IT departments that need a comprehensive solution for managing IT services and improving operational efficiency.

ChangeGear Details

Vendor
ServiceAide
Year Launched
Location
2616 Commerce Way, Suite #100, Vista, California 92081, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
IT Administrators, Help Desk Agents, Human Resources Managers, Service Desk Analysts, IT Managers
Industries Served
Healthcare, Education, Finance, Retail, Technology, Government, Manufacturing, Telecommunications, Transportation
Tags
Change Management, Chatbot, CMDB, Conversational AI Platform, Help Desk, Human Resources, IT Service, ITSM, IT Management, Issue Tracking, IT Asset Management, Service Desk

ChangeGear's In-App Market Place

Does ChangeGear have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

14

Mini Apps

1. ChangeGear Chatbot: A chatbot add-on for ChangeGear that automates responses to common IT service requests and provides a more efficient and user-friendly support experience.

2. ChangeGear CMDB: A configuration management database add-on for ChangeGear that helps track and manage IT assets

configurations

and relationships within the organization.

3. ChangeGear Conversational AI Platform: An artificial intelligence platform add-on for ChangeGear that enables natural language processing and understanding for more intelligent and context-aware interactions with users.

4. ChangeGear HR: A human resources add-on for ChangeGear that helps streamline employee onboarding

offboarding

and other HR processes within the IT service management framework.

5. ChangeGear Issue Tracking: An issue tracking add-on for ChangeGear that allows IT teams to easily log

track

and resolve incidents and problems reported by users.

6. ChangeGear IT Asset Management: An IT asset management add-on for ChangeGear that helps organizations track

manage

and optimize their hardware and software assets for better cost control and compliance.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr.), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), KRW (₩)

Pros & Cons

  • Streamlines change management processes
  • Increases efficiency in IT service operations
  • Improves communication through chatbot and conversational AI platform
  • Enhances IT asset management
  • Simplifies issue tracking
  • Boosts employee productivity in HR tasks
  • Provides comprehensive IT service management solutions
  • Steep learning curve for new users
  • Limited customization options
  • Inflexible pricing structure
  • Integration with third-party tools can be challenging
  • Occasional performance issues during peak usage times

ChangeGear's Support Options

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