Chatway

0.0(0 reviews)

Software Status:Active

Free trial

Web, iOS, Android

NA, Tel Aviv, IL

Live chat · Email

All Countries

About Chatway

Chatway is a live chat and AI chatbot platform designed to help businesses improve customer support and sales. It provides a unified inbox to manage conversations from web chat, WhatsApp, Messenger, Instagram, and email. Key features include an AI support agent, real-time visitor insights, automations, and deep integrations with e-commerce platforms like Shopify and WooCommerce.

Chatway Details

Vendor

Chatway

Year Launched

2020

Location

NA, Tel Aviv, IL

Deployment

cloud, ios, android, web browser

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese (Simplified), Russian, Arabic

Users

eCommerce businesses, SaaS companies, Customer support teams, Finance teams, Education providers, Travel agencies, Real estate agents, Professional services firms, HR & Recruitment teams, Nonprofits

Industries Served

eCommerce, SaaS, online retail, customer support, digital services, small business operations

Chatway's In-App Market Place

Does Chatway have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD

Pros & Cons

Offers a free-forever plan with unlimited conversations for a single agent.
Provides a unified inbox to manage conversations from web chat, WhatsApp, Messenger, Instagram, and email.
Includes an optional AI Support Agent that can be trained on custom content to automate responses.
Native mobile apps are available for both iOS and Android to provide support on the go.
Supports real-time translation for over 20 languages, enabling global customer communication.

Advanced enterprise helpdesk and CRM functionality are lighter than dedicated support suites like Zendesk or Intercom.
Some advanced automation and AI capabilities require paid subscription tiers.
Customization and workflow setup may require onboarding for larger support teams.
Public enterprise pricing transparency is somewhat limited beyond entry-level plans.
The platform is primarily optimized for customer support rather than full CRM management.

Chatway's Support Options

Email Address

contact@chatway.app

Chatbot

Available

Live Chat

Available

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