About Chatway
Chatway is a live chat and AI chatbot platform designed to help businesses improve customer support and sales. It provides a unified inbox to manage conversations from web chat, WhatsApp, Messenger, Instagram, and email. Key features include an AI support agent, real-time visitor insights, automations, and deep integrations with e-commerce platforms like Shopify and WooCommerce.
Chatway Details
Vendor
Chatway
Year Launched
Location
Deployment
cloud, ios, android, web browser
Training Options
demo, account manager, community
Countries Served
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese (Simplified), Russian, Arabic
Users
eCommerce businesses, SaaS companies, Customer support teams, Finance teams, Education providers, Travel agencies, Real estate agents, Professional services firms, HR & Recruitment teams, Nonprofits
Industries Served
Tags
live-chat, customer-support, ai-chatbot, ecommerce, saas, mobile-app, lead-generation, unified-inbox
Chatway's In-App Market Place
Does Chatway have an in-app market place?
No
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD
Pros & Cons
- Offers a free-forever plan with unlimited conversations for a single agent.
- Provides a unified inbox to manage conversations from web chat, WhatsApp, Messenger, Instagram, and email.
- Includes an optional AI Support Agent that can be trained on custom content to automate responses.
- Native mobile apps are available for both iOS and Android to provide support on the go.
- Supports real-time translation for over 20 languages, enabling global customer communication.
- The free plan is limited to a single agent and retains only 30 days of chat history.
- Advanced features like automation workflows and removing the Chatway branding are restricted to paid plans.
- The AI Support Agent is a paid add-on, priced per resolved conversation.
- Full integration with Shopify and WooCommerce requires a paid subscription.
Chatway's Support Options
Email Address
support@chatway.comDocumentation
https://docs.chatway.comCommunity Forums
https://community.chatway.comChatbot
AvailableLive Chat
Available