About Chpter
Chpter is a project management software/platform from Chpter that supports collaborative planning and execution of projects. It provides task management, resource allocation, and progress tracking so teams can work effectively towards their objectives. Users can create project timelines, assign tasks to team members, and monitor overall progress through a visual dashboard. Additionally, Chpter allows for file sharing and integrated communication, making it easier for team members to stay aligned. Key capabilities: task management resource allocation progress tracking file sharing integrated communication Best for: project teams that need to manage multiple projects efficiently.
Chpter is an AI-first conversational marketing automation platform built to help businesses convert social messaging traffic into measurable revenue, with WhatsApp and Instagram at the center of its strategy. It functions as a unified operating system that manages customer engagement from initial inquiry through checkout, combining AI-driven support, in-chat commerce, and targeted marketing campaigns. The platform’s Copilot dashboard brings all conversations into a single omnichannel inbox, allowing human agents to collaborate seamlessly with AI agents that handle repetitive support queries and sales interactions around the clock. A key strength of Chpter lies in its AI Checkout Agent, which enables customers to browse product catalogs, place orders, and complete payments directly within chat interfaces, significantly reducing friction and abandoned carts. Its AI Support Agent is trained on a brand’s knowledge base and tone, delivering personalized, human-like responses at scale while maintaining consistency. Chpter also excels in conversion-focused automation through WhatsApp marketing campaigns and abandoned cart recovery, leveraging the exceptionally high open rates of messaging channels compared to traditional email.
Pros & Cons
- +Omnichannel inbox allows support agents to work with the AI to close tickets faster.
- +WhatsApp campaigns and abandoned cart recovery boast significantly higher open rates and ROI than email.
- +AI adapts to brand tone and uses product knowledge base for instant, quality customer service.
- −Primarily dedicated to WhatsApp and Instagram, potentially limiting reach on other channels.
- −Lower-tier plans cap the number of AI support tickets and campaign credits.
Features
Key features
- AI Support Agent
- Uses a brand's knowledge base to instantly and personally answer customer queries on WhatsApp and Instagram.
- AI Checkout Agent
- Facilitates customer ordering and payment directly within WhatsApp and Instagram DMs using the product catalog.
- Abandoned Cart Automation
- Automatically sends messages on WhatsApp to recover sales from abandoned carts.
- Omnichannel Copilot
- Centralizes all Instagram and WhatsApp chats, allowing human agents to work collaboratively with Chpter AI.
- Integration with E-commerce
- Syncs orders and customer data from Shopify and WooCommerce stores.
- WhatsApp Marketing Campaigns
- Increases conversion with high-open-rate marketing and thank-you messages on WhatsApp.
Additional features
- AI Support Agent
- Uses a brand's knowledge base to instantly answer customer queries in seconds.
- Personalised Support
- Personalizes every AI response to match the brand's tone of voice.
- FAQ Handling
- Uses website data to handle frequently asked questions and customer complaints in chat.
- AI Checkout Agent
- Helps customers order and pay easily within WhatsApp and Instagram DMs.
- Product Catalog Integration
- Uses the existing product catalog to facilitate sales and orders in chat.
- In-Chat Discounts
- Allows the offering of discounts directly in the chat to increase orders.
- Upsells and Surveys
- Sets up product recommendation upsells and collects customer feedback after a purchase.
- WhatsApp Automations and Campaigns
- Provides tools to increase online conversion through WhatsApp marketing.
- Abandoned Cart Recovery
- Automatically sends messages to increase sales by recovering abandoned carts on WhatsApp.
- Thank You Messages
- Sends thank you messages to customers when they complete checkout.
- Tracking and Analytics
- Tracks all campaigns and automations on the Chpter dashboard, showing business revenue.
- Omnichannel View
- Centralizes all Instagram and WhatsApp chats into one place for agents.
- AI Copilot
- Allows human support agents to work collaboratively with Chpter AI to close tickets faster.
- Shopify/WooCommerce Integration
- Links and syncs orders and customer data from Shopify or WooCommerce stores.
- Powerful Mobile App
- Provides a mobile app for the team to efficiently handle WhatsApp and Instagram chats in the same place.
- WhatsApp API
- Provides the necessary API infrastructure for WhatsApp messaging.
- Instagram Automation
- Provides tools for automating interactions on Instagram.
- WhatsApp Order + Payments
- Facilitates ordering and receiving payments directly on WhatsApp.
- AI Customer Support
- Provides automated customer support functionality.
- AI Assisted Checkout
- Provides AI assistance during the checkout process in chat.
- Customer Segmentation
- Allows for the grouping of customers for targeted campaigns (listed under Features).
- Conversion Automation
- Provides automated tools designed to drive conversions (listed under Features).
- Conversational AI (Chat Bots)
- Provides general conversational AI capabilities (listed under Features).
- Marketing Automation
- Provides general marketing automation capabilities (listed under Features).
Pricing
Monthly plans
Start
USD 67
Grow
USD 199
Countries & Languages
Interface languages
Billing currencies
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About Chpter
Chpter is a project management software/platform from Chpter that supports collaborative planning and execution of projects. It provides task management, resource allocation, and progress tracking so teams can work effectively towards their objectives. Users can create project timelines, assign tasks to team members, and monitor overall progress through a visual dashboard. Additionally, Chpter allows for file sharing and integrated communication, making it easier for team members to stay aligned. Key capabilities: task management resource allocation progress tracking file sharing integrated communication Best for: project teams that need to manage multiple projects efficiently.
Chpter Details
Chpter's In-App Market Place
Does Chpter have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Plans
Monthly plans
Start
USD 67
Grow
USD 199
Accepted Payment Currencies
USD ($)
Pros & Cons
- Omnichannel inbox allows support agents to work with the AI to close tickets faster.
- WhatsApp campaigns and abandoned cart recovery boast significantly higher open rates and ROI than email.
- AI adapts to brand tone and uses product knowledge base for instant, quality customer service.
- Primarily dedicated to WhatsApp and Instagram, potentially limiting reach on other channels.
- Lower-tier plans cap the number of AI support tickets and campaign credits.
Chpter's Support Options
Email Address
support@chpter.coContact
+254 702 009999Chpter's Alternatives
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