About Clarity Connect
Clarity Connect is a contact center software from Perficient designed exclusively for Skype for Business. It provides skills-based routing with multi-level skills per agent, configurable queues with separate metrics and custom messaging, and a control panel for configuration of IVRs, queues, skills, agents, KPI-based alerts, and dynamic routing so businesses can effectively manage customer interactions. Additionally, it offers callback (virtual hold) and forwarding options for calls in the queue. Clarity Connect is cloud-managed, allowing for easy deployment and maintenance of contact center operations. Key capabilities: skills-based routing configurable queues control panel for configuration KPI-based alerts callback options Best for: organizations needing a reliable solution for managing customer communications within Skype for Business.
Clarity Connect is a comprehensive software solution designed for call centers. This powerful platform offers a range of standout features that set it apart from its competitors in the industry. The user interface of Clarity Connect is intuitive and user-friendly, making it easy for agents to navigate and utilize its various functionalities. The design elements are clean and modern, enhancing the overall user experience and ensuring that users can efficiently manage their communications tasks. One of the core functionalities that distinguishes Clarity Connect is its seamless integration with a wide range of tools and platforms. This software is compatible across different systems, allowing organizations to streamline their operations and improve overall efficiency. In terms of performance, Clarity Connect excels in speed, efficiency, and reliability. It can easily handle large datasets and complex operations, ensuring that users can effectively manage their communications tasks without any hiccups. Moreover, Clarity Connect offers robust customer support options, including tutorials and community forums, to help users get the most out of the software.
Pros & Cons
- +• Omnichannel Engagement: Easily manage multiple communication channels in one platform.
- +• Scalability: Flexible to scale as the business grows.
- +• AI-Powered Automation: Helps to reduce workload and enhance efficiency through AI-driven features.
- +• Comprehensive Reporting & Analytics: Provides real-time insights for optimizing customer service performance.
- +• Cloud-Based: As a cloud-based solution, it reduces hardware costs and maintenance.
- −• Complex Setup: Setup and integration can require customization and time investment, especially for larger organizations.
- −• Learning Curve: New users may need some time to become familiar with the platform’s full set of features.
- −• Pricing Transparency: The pricing model is customized and may not be as transparent without direct inquiry.
- −• Limited Customization Options for Small Teams: Some small teams may find the full feature set overwhelming or more complex than needed.
- −• Dependence on Internet: As a cloud-based solution, a stable internet connection is necessary for optimal performance.
Features
Key features
- • Omnichannel Support
- Manages interactions across voice, chat, email, SMS, and social media.
- • Scalability
- Designed to grow with your business, providing flexible scaling options.
- • AI & Automation
- Implements artificial intelligence and automation to streamline workflows and improve customer service.
- • Advanced Reporting & Analytics
- Offers deep insights into customer interactions and team performance with real-time analytics.
- • Integration Capabilities
- Integrates with CRM systems, databases, and other key business tools.
Additional features
- • Intelligent Routing
- Routes customer inquiries to the right agent or department based on predefined criteria.
- • AI-Powered Tools
- Utilizes AI for automated responses and intelligent call routing.
- • Real-Time Reporting & Dashboards
- Provides insights on customer service metrics, agent performance, and system health.
- • CRM Integration
- Integrates with popular CRM systems like Salesforce to enrich customer interactions.
- • Call Recording & Quality Management
- Enables monitoring and recording of calls to ensure service quality and compliance.
- • Mobile & Web Support
- Allows agents to work remotely or on-the-go with mobile access.
- • Cloud-Based Deployment
- Fully hosted in the cloud, eliminating the need for on-premises infrastructure.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Clarity Connect
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
About Clarity Connect
Clarity Connect is a contact center software from Perficient designed exclusively for Skype for Business. It provides skills-based routing with multi-level skills per agent, configurable queues with separate metrics and custom messaging, and a control panel for configuration of IVRs, queues, skills, agents, KPI-based alerts, and dynamic routing so businesses can effectively manage customer interactions. Additionally, it offers callback (virtual hold) and forwarding options for calls in the queue. Clarity Connect is cloud-managed, allowing for easy deployment and maintenance of contact center operations. Key capabilities: skills-based routing configurable queues control panel for configuration KPI-based alerts callback options Best for: organizations needing a reliable solution for managing customer communications within Skype for Business.
Clarity Connect Details
Clarity Connect's In-App Market Place
Does Clarity Connect have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), MXN (Mex$), NZD (NZ$), SGD (S$)
Pros & Cons
- • Omnichannel Engagement: Easily manage multiple communication channels in one platform.
- • Scalability: Flexible to scale as the business grows.
- • AI-Powered Automation: Helps to reduce workload and enhance efficiency through AI-driven features.
- • Comprehensive Reporting & Analytics: Provides real-time insights for optimizing customer service performance.
- • Cloud-Based: As a cloud-based solution, it reduces hardware costs and maintenance.
- • Complex Setup: Setup and integration can require customization and time investment, especially for larger organizations.
- • Learning Curve: New users may need some time to become familiar with the platform’s full set of features.
- • Pricing Transparency: The pricing model is customized and may not be as transparent without direct inquiry.
- • Limited Customization Options for Small Teams: Some small teams may find the full feature set overwhelming or more complex than needed.
- • Dependence on Internet: As a cloud-based solution, a stable internet connection is necessary for optimal performance.
Clarity Connect's Support Options
Contact
18554117738Community Forums
https://www.perficient.com/who-we-are/communityClarity Connect's Alternatives
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
