Clarity Connect logo

Clarity Connect

0(0 reviews)
Software Status:Active

About Clarity Connect

Clarity Connect is a contact center software from Perficient designed exclusively for Skype for Business. It provides skills-based routing with multi-level skills per agent, configurable queues with separate metrics and custom messaging, and a control panel for configuration of IVRs, queues, skills, agents, KPI-based alerts, and dynamic routing so businesses can effectively manage customer interactions. Additionally, it offers callback (virtual hold) and forwarding options for calls in the queue. Clarity Connect is cloud-managed, allowing for easy deployment and maintenance of contact center operations. Key capabilities: skills-based routing configurable queues control panel for configuration KPI-based alerts callback options Best for: organizations needing a reliable solution for managing customer communications within Skype for Business.

Clarity Connect Details

Vendor
Perficient
Year Launched
1994
Location
555 Maryville University Dr Ste 600, Town and Country, MO, United States, Missouri
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
businesses that helps professionals with call routing, recording, reporting & analytics, IVR, CRM integration, web chat and more.
Industries Served
Automotive, Communications + Media + Technology, Consumer Goods, Energy + Utilities, Financial Services, Healthcare, Insurance, Life Sciences, Manufacturing, Professional Services, Retail + Distribution, Transportation + Logistics, Travel + Hospitality, Commerce, Contact Center, Office of Finance, Sales + Marketing, Supply Chain
Tags
Big Data and Analytics, CPM, Cloud, DevOps, Commerce, Enterprise Data and BI, Content Management, Enterprise Resource Planning, Digital Marketing, Integration and APIs, Experience Design, Multi-Shoring, Mobile, Portals, Social, and Business Process Management

Clarity Connect's In-App Market Place

Does Clarity Connect have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), MXN (Mex$), NZD (NZ$), SGD (S$)

Pros & Cons

  • • Omnichannel Engagement: Easily manage multiple communication channels in one platform.
  • • Scalability: Flexible to scale as the business grows.
  • • AI-Powered Automation: Helps to reduce workload and enhance efficiency through AI-driven features.
  • • Comprehensive Reporting & Analytics: Provides real-time insights for optimizing customer service performance.
  • • Cloud-Based: As a cloud-based solution, it reduces hardware costs and maintenance.
  • • Complex Setup: Setup and integration can require customization and time investment, especially for larger organizations.
  • • Learning Curve: New users may need some time to become familiar with the platform’s full set of features.
  • • Pricing Transparency: The pricing model is customized and may not be as transparent without direct inquiry.
  • • Limited Customization Options for Small Teams: Some small teams may find the full feature set overwhelming or more complex than needed.
  • • Dependence on Internet: As a cloud-based solution, a stable internet connection is necessary for optimal performance.

Clarity Connect's Support Options

Clarity Connect's Alternatives