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ClickDesk

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Software Status:Active

About ClickDesk

ClickDesk is a live chat and support software from ClickDesk designed to customize the chat widget and interact with visitors in real time. It provides live chat, voice and video chats, and integrations so businesses can boost conversions and improve customer support. Trusted by over 185,429 websites in more than 120 countries, ClickDesk allows companies to engage with customers via voice and video, fostering a more personalized use. The platform includes various pricing options and a straightforward sign-up process for ease of use. Key capabilities: live chat voice and video calls multi-channel support customer engagement real-time analytics Best for: businesses that need to improve customer interaction and support.

ClickDesk Details

Vendor
ClickDesk
Year Launched
2011
Location
United States
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Japanese, Chinese, Arabic.
Users
System Engineers, Admins, Students, Founders, Managing Directors, Web Developers, Digital Marketing Consultants, Directors of Marketing, E-commerce Directors, Executives, Verified Reviewers, CEOs
Industries Served
Higher Education, Consumer Goods, Retail, Financial Services, Computer Software, Sporting Goods, Health & Wellness, Writing & Editing, Leisure, Travel & Tourism, Internet
Tags
Customer Satisfaction, Customer Service, Customer Support, Help Desk, Live Chat, VoIP

ClickDesk's In-App Market Place

Does ClickDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), BRL (R$), ZAR (R)

Pros & Cons

  • Combines live chat, voice, and video in one tool
  • No installation required for video/voice chat (browser-based)
  • Includes integrated helpdesk ticketing
  • Offers mobile apps for on-the-go support
  • Supports social media integration (Facebook, Twitter)
  • Easy plugin and app integrations
  • Interface may feel outdated compared to modern chat platforms
  • Limited customization options
  • Free version supports only up to 10 users
  • Reporting and analytics features are basic

ClickDesk's Support Options

Email Address

info@clickdesk.com

Documentation

https://www.clickdesk.com/developer-api

Chatbot

Available

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