About ClickDesk
ClickDesk is a live chat and support software from ClickDesk designed to customize the chat widget and interact with visitors in real time. It provides live chat, voice and video chats, and integrations so businesses can boost conversions and improve customer support. Trusted by over 185,429 websites in more than 120 countries, ClickDesk allows companies to engage with customers via voice and video, fostering a more personalized use. The platform includes various pricing options and a straightforward sign-up process for ease of use. Key capabilities: live chat voice and video calls multi-channel support customer engagement real-time analytics Best for: businesses that need to improve customer interaction and support.
ClickDesk is a versatile help desk software solution designed to improve real-time customer support experiences through integrated live chat, voice, video, and help desk functionalities. Built with small to mid-sized businesses in mind, ClickDesk's core mission is to streamline communication between companies and their customers by bringing together various support tools into a single, cloud-based interface. One of its standout features is the live chat system that comes with voice and video calling capabilities, which is relatively rare in this software category. Additionally, it includes social toolbar integration, offline messaging, proactive chat triggers, analytics, and help desk ticket management, all of which work together to provide a robust customer engagement platform. The user interface of ClickDesk is clean, functional, and relatively straightforward to use. It does not rely heavily on complicated design elements, making it easy for both new and experienced users to adapt quickly. The dashboard is minimalistic but effective, with intuitive navigation tabs that guide users through the chat interface, ticket system, analytics, and integrations.
Pros & Cons
- +Combines live chat, voice, and video in one tool
- +No installation required for video/voice chat (browser-based)
- +Includes integrated helpdesk ticketing
- +Offers mobile apps for on-the-go support
- +Supports social media integration (Facebook, Twitter)
- +Easy plugin and app integrations
- −Interface may feel outdated compared to modern chat platforms
- −Limited customization options
- −Free version supports only up to 10 users
- −Reporting and analytics features are basic
Features
Key features
- Integrated Live Chat, Voice Chat, & Video Chat
- Offers real-time communication with website visitors through text, audio, and video, all browser-based and without installation.
- Built-in HelpDesk
- Automatically integrates with the live chat for streamlined ticket management and issue tracking.
- Social Media Integration (Social Toolbars)
- Allows businesses to incorporate Twitter and Facebook directly into the live chat application to increase social media traffic.
- Mobile App
- Enables agents to handle chats and manage support tickets on the go from their mobile devices.
- One-Click Integrations
- Facilitates easy connection with various popular third-party applications and plugins.
Additional features
- Live Chat
- Allows instant text-based communication with website visitors in real time, serving as an immediate customer support channel.
- Video Chat
- Facilitates browser-based, face-to-face video conversations with visitors directly through the website, enhancing personal connection without requiring any software installation.
- Voice Chat
- Enables browser-based voice calls with website visitors, providing an audio communication option for direct support or sales inquiries, also without installation.
- HelpDesk Integration
- Automatically links with the live chat tool to create and manage support tickets, ensuring that customer inquiries are tracked and resolved efficiently.
- Social Toolbars
- Incorporates direct links and functionalities for Twitter and Facebook within the live chat interface, aiming to drive more traffic to your social media channels.
- Plugins & Integrations
- Offers one-click integration capabilities with various popular third-party applications and plugins, allowing for a more connected workflow with your existing tools.
- Mobile App
- Provides a dedicated application for mobile devices, enabling support agents to handle live chats and manage help desk tickets even when they are away from their desktop.
- Visitor Tracking
- Monitors the behavior and activity of visitors on your website, providing agents with context about who they are chatting with and what pages they have viewed.
- Advanced Reports
- Generates detailed analytical reports on various aspects of your chat operations, such as chat volume, agent performance, and customer satisfaction.
- Modern and Super Fast Panel
- Refers to the user interface for agents (the "agent panel"), emphasizing its up-to-date design and rapid performance for efficient handling of interactions.
Pricing
Monthly plans
Lite
USD 14.99
Pro
USD 24.99
Enterprise
USD 39.99
Countries & Languages
Interface languages
Billing currencies
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About ClickDesk
ClickDesk is a live chat and support software from ClickDesk designed to customize the chat widget and interact with visitors in real time. It provides live chat, voice and video chats, and integrations so businesses can boost conversions and improve customer support. Trusted by over 185,429 websites in more than 120 countries, ClickDesk allows companies to engage with customers via voice and video, fostering a more personalized use. The platform includes various pricing options and a straightforward sign-up process for ease of use. Key capabilities: live chat voice and video calls multi-channel support customer engagement real-time analytics Best for: businesses that need to improve customer interaction and support.
ClickDesk Details
ClickDesk's In-App Market Place
Does ClickDesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Lite
USD 14.99
Pro
USD 24.99
Enterprise
USD 39.99
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), BRL (R$), ZAR (R)
Pros & Cons
- Combines live chat, voice, and video in one tool
- No installation required for video/voice chat (browser-based)
- Includes integrated helpdesk ticketing
- Offers mobile apps for on-the-go support
- Supports social media integration (Facebook, Twitter)
- Easy plugin and app integrations
- Interface may feel outdated compared to modern chat platforms
- Limited customization options
- Free version supports only up to 10 users
- Reporting and analytics features are basic
ClickDesk's Support Options
ClickDesk's Alternatives
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