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About Cognia

Cognia is a cloud-based software platform from Cognia designed to help companies manage the risk in their electronic communications. It provides capture, archiving, and supervision solutions across more than 80 channels, including email, mobile, social, web, and voice, so organizations can effectively monitor their communications. Cognia helps surface the risks and opportunities that communications data holds while supporting scalable technology tailored to the specific needs of businesses. The platform is capable of capturing IM and collaboration, supporting all channels, providing surveillance, and facilitating discovery. Key capabilities: capture IM & collaboration support all channels surveillance discovery archiving Best for: organizations that need comprehensive risk management in electronic communications.

Cognia Details

Vendor
Cognia
Year Launched
Location
Cognia 123 Main Street Chicago, IL 60611
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Supervisor, Quality Analyst, Compliance Officer, Training Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Recording, Compliance, Financial Services, Healthcare, Data Security, Quality Assurance, Speech Analytics, Cloud-based, Customer Insights

Cognia's In-App Market Place

Does Cognia have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽)

Pros & Cons

  • Advanced speech analytics capabilities to automatically transcribe and analyze call recordings
  • Real-time monitoring and alerts for compliance and quality assurance purposes
  • Scalable and customizable solution for businesses of all sizes
  • Integration with existing CRM and contact center platforms for seamless workflow
  • Secure and compliant storage of call recordings for legal and regulatory requirements
  • Limited integration options with other software platforms
  • Steep learning curve for new users
  • Lack of advanced analytics and reporting features
  • Limited customization options for call recording settings
  • Expensive pricing compared to other call recording solutions
  • Occasional glitches and technical issues with the software
  • Slow customer support response times for troubleshooting assistance

Cognia's Support Options

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