Comcast Business VoiceEdge logo

Comcast Business VoiceEdge

by Comcast · Since 1963
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ActiveAvailable globallyCloud
Quick facts
VendorComcast
Year launched1963
StatusActive
LocationComcast Center Campus Philadelphia, PA 19103, US
Countries servedGlobal
Languages1
Integrations1+
Free tier
Free trial
Contact salesYES

About Comcast Business VoiceEdge

Comcast Business VoiceEdge is a unified communications platform from Comcast designed for enterprise communication and collaboration. It provides features like phone extensions ranging from 3 to 6 digits, self-service options to manage calls, and integration with Webex for hybrid meetings and messaging. This helps businesses simplify their communication processes and foster collaboration across teams. Additionally, Comcast Business VoiceEdge offers various products and services tailored to the needs of enterprises. Key capabilities: phone extension management self-service call management Webex integration cloud-based solutions unified communications features Best for: enterprises that need effective communication tools for their hybrid work environments.

Comcast Business VoiceEdge is a robust cloud-based unified communications solution designed to streamline business communications for enterprises of all sizes. This platform offers a wide range of features, including advanced calling capabilities, voicemail, and messaging, as well as seamless integration with video conferencing and collaboration tools like Webex. One of the standout features of VoiceEdge is its user-friendly interface, which is intuitive and easy to navigate. The web-based portal provides a centralized hub for managing calls, voicemails, and other communication settings. Additionally, the mobile app extends these capabilities to smartphones and tablets, allowing users to stay connected on the go. While the interface is generally straightforward, some users may find the configuration options for advanced features to be a bit complex. VoiceEdge offers a robust set of features that cater to the needs of modern businesses. Key features include advanced calling features such as call forwarding, call waiting, call transfer, and voicemail-to-email. The platform also offers key system emulation, allowing users to emulate traditional key systems with features like one-touch call hold and transfer.

Pros & Cons

What users like
  • +Reliable phone connections with no dropped calls or poor audio quality.
  • +The ability to build and manage a customizable phone tree.
  • +Quick setup and easy installation.
  • +Excellent call quality that isn't affected by weather.
  • +Customer service is responsive, offering quick replies when contacted.
What users flag
  • Limited options for handling on-hold calls and small call history window.
  • The online system is not user-friendly, even for those with minimal computer -experience.
  • Lacks useful features compared to competitors, such as visibility into employee call status.
  • Difficult to troubleshoot and get effective support, often requiring repeated contact.

Features

Key features

1. Call Forwarding
Redirect calls to different devices.
2. One-Touch Call Hold and Transfer
Simplified call management, mimicking a traditional PBX system.
3. Mobile Support
Call routing and voicemail management through mobile apps.
4. Voicemail-to-Email
Voicemail messages sent directly to your email.
5. Shared Call Appearance
See who is on the phone, allowing better call transfers.

Additional features

1. Nationwide Calling
2. Hunt Groups
3. Call Waiting
4. Call Monitoring
5. Music on Hold
6. Busy Lamp Field
7. Automated Attendant
8. Voicemail Boxes
9. Receptionist Console
10. Enhanced Key System Emulation

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
1
Interface languages
6
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇨🇦CAD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇯🇵JPY

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