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Connected Services

by Connected Services · Since 2012
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ActiveAvailable globallyCloud
Quick facts
VendorConnected Services
Year launched2012
StatusActive
Location45668 Terminal Dr. Suite 200
Countries servedGlobal
Languages20
Integrations
Free tier
Free trial
Contact salesYES

About Connected Services

Connected Services is a software platform from Connected Services that provides a range of functionalities for managing interconnected devices and services. It offers features such as device management, real-time monitoring, and data analytics so users can efficiently oversee their network of devices and gather insights for informed decision-making. The platform supports integration with various protocols and standards, ensuring compatibility with a wide array of devices. Additionally, it provides security features to safeguard sensitive data during transmission and storage. Key capabilities: device management real-time monitoring data analytics security features multi-protocol support Best for: organizations that need to manage and analyze multiple connected devices effectively.

Connected Services by Connected Services is a time-tracking platform designed for modern teams that need accurate, low-friction capture of working hours, project time, and billable activity; its primary purpose is to replace manual timesheets with automated timers, easy clock-in/clock-out flows, and contextual activity logging so managers and finance teams can reconcile effort, payroll, and client billing with confidence. The user interface is deliberately simple and task-focused: a compact dashboard surfaces active timers, recent entries, and approvals, while large action buttons (start/stop timer, add manual entry, attach note) reduce friction for mobile and desktop users alike; navigation is minimalistic, which shortens onboarding and keeps non-technical staff productive from day one. Functionality covers essential and advanced time-tracking needs — single-click timers, bulk entry editing, project and task hierarchies, tags for non-billable work, automated reminders for missing time, approvals and audit trails, and exportable reports for payroll or invoicing; standout features often include idle detection, screenshot or activity sampling for remote teams, and simple rate tables that calculate billable totals in real time.

Pros & Cons

What users like
  • +Optimizes efficiency and reduces costs via data-driven service delivery and supply procurement.
  • +Improves asset value and performance with streamlined, technology-enabled maintenance.
  • +Increases accountability through real-time analytics and transparent performance reporting.
  • +Provides immediate access to a pre-vetted nationwide network of specialized service experts.
  • +Centralizes facility management onto one leading-edge cloud-based platform.
What users flag
  • Reliance on third-party partners may risk variable service quality control.
  • Initial costs for platform implementation and training could be significant.
  • System downtime may cause substantial disruption to critical facility operations.
  • Data-driven optimization requires dedicated effort and consistent, quality data input.
  • The high level of technology integration may create vendor lock-in issues.

Features

Key features

Integrated Cloud-based FM Platform
Centralizes and manages all facility operations and data using a leading-edge, accessible technology:
Real-time Analytics and Reporting
Offers instant, data-driven insights to optimize operational efficiency and increase accountability:
Route Optimization
Directly contributes to operational efficiency and cost reduction by minimizing service technician travel time:
Nationwide Service Partner Network
Provides clients with immediate access to a vast, pre-vetted national network of specialized service experts:
Integrated Supply Procurement
Unifies facility services and MRO/JanSan supply procurement to further reduce overall operating costs:

Additional features

Work Order Management System
Streamlines the creation, tracking, and completion of all facility maintenance and service requests:
Scheduling, Dispatch & Alerts
Automates the coordination of service partners, sending real-time notifications for job progress:
Route Optimization
Improves efficiency for service technicians by planning the most effective travel paths:
Customer Relationship Management (CRM)
Provides a structured system for managing client interactions and comprehensive service history:
Cloud-based Facility Management (FM) Platform
The core leading-edge technology that centralizes facility management operations and data:
Real-time Analytics and Reporting
Delivers instant, data-driven insights into facility performance and operating efficiency:
MRO/JanSan Supply Procurement Solutions
Manages the acquisition of maintenance, repair, and operating supplies, including janitorial and sanitation products:
Nationwide Service Partners
Offers access to a vast, pre-vetted network of service providers across the country:
Data-driven Transparent Approach
Implements a clear, objective method for service management based on measurable performance metrics:

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
20
Interface languages
15
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseRussianChineseJapaneseKoreanDutchArabicTurkishPolishCzechSwedishDanishFinnishNorwegianGreek

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇮🇳INR🇨🇳CNY🇧🇷BRL🇷🇺RUB🇲🇽MXN🇰🇷KRW🇹🇷TRY🇿🇦ZAR🇸🇬SGD

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