contactSPACE logo

contactSPACE

0(0 reviews)
Software Status:Active

About contactSPACE

ContactSPACE is a contact center software from contactSPACE that provides outbound contact plugins and APIs for various communication solutions. It combines contactSPACE Red (For Twilio), 4connect (For Amazon Connect), and 4outbound (For Other Solutions) so contact centers can utilize a wide range of technologies for their outbound strategies. The platform also includes Full Stack solutions and Data Orchestration & Contact Strategy features to help improve contact efficiency. With these capabilities, organizations can tailor their outbound campaigns based on specific needs and simplify their operations across different communication platforms. Key capabilities: contactSPACE Red 4connect 4outbound Full Stack Data Orchestration & Contact Strategy Best for: contact centers that need effective outbound contact solutions.

contactSPACE Details

Vendor
contactSPACE
Year Launched
2014
Location
Suite 602, Level 6 1 Chandos Street St Leonards NSW 2065 AUSTRALIA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Call Center Manager, Telemarketer, Donation Manager, Inside Sales Representative
Industries Served
customer service, sales, fundraising, and telemarketing.
Tags
Auto Dialer, Call Center, Contact Center, Donation Management, Inside Sales, IVR, Telemarketing, Predictive Dialer.

contactSPACE's In-App Market Place

Does contactSPACE have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)

Pros & Cons

  • Ease of Use: Users consistently praise the intuitive interface, making it easy for teams of all sizes to adopt and use effectively.
  • Customization: The software offers a high degree of customization, allowing businesses to tailor it to their specific needs and workflows.
  • Robust Features: ContactSPACE provides a comprehensive suite of features, including call recording, reporting, and analytics, to optimize contact center operations.
  • Reliable Performance: Users generally report high levels of reliability and minimal downtime.
  • Strong Customer Support: The customer support team is responsive and helpful, addressing issues and concerns promptly.
  • Customer Service Issues: A few reviews mention negative experiences with customer service, particularly regarding contract terms and pricing.
  • Limited Integrations: While some integrations are available, users may desire more options for seamless connectivity with other software systems.
  • Dashboard Refresh Rate: Some users have indicated that the dashboard refresh rate could be improved for real-time insights.

contactSPACE's Support Options

contactSPACE's Alternatives