About contactSPACE
ContactSPACE is a contact center software from contactSPACE that provides outbound contact plugins and APIs for various communication solutions. It combines contactSPACE Red (For Twilio), 4connect (For Amazon Connect), and 4outbound (For Other Solutions) so contact centers can utilize a wide range of technologies for their outbound strategies. The platform also includes Full Stack solutions and Data Orchestration & Contact Strategy features to help improve contact efficiency. With these capabilities, organizations can tailor their outbound campaigns based on specific needs and simplify their operations across different communication platforms. Key capabilities: contactSPACE Red 4connect 4outbound Full Stack Data Orchestration & Contact Strategy Best for: contact centers that need effective outbound contact solutions.
ContactSPACE by contactSPACE is a versatile and robust call center software solution, meticulously designed to boost efficiency and effectiveness in customer contact. Its feature-rich platform caters to the diverse needs of both outbound and inbound call centers, equipping them with intelligent dialing systems, productivity-enhancing tools, and automated in-call workflows. One of its most unique features is CallGuides, which provides in-call guidance to agents, ensuring that they follow a structured and consistent communication approach. This feature alone can greatly enhance call quality by reducing errors and helping agents handle customer interactions with greater confidence. Additionally, ContactSPACE includes intelligent outbound dialing, auto-dialers, and an auto-wrap functionality, all of which streamline repetitive tasks, allowing agents to focus on more complex customer needs. For businesses with compliance concerns, the platform’s PCI-compliant payment processing, pcipayspace, secures phone-based transactions, making ContactSPACE suitable for organizations handling sensitive financial information. The software's user interface is carefully designed to be intuitive and straightforward. Its drag-and-drop editor enables even non-technical users to create and customize agent interfaces effortlessly.
Pros & Cons
- +Ease of Use: Users consistently praise the intuitive interface, making it easy for teams of all sizes to adopt and use effectively.
- +Customization: The software offers a high degree of customization, allowing businesses to tailor it to their specific needs and workflows.
- +Robust Features: ContactSPACE provides a comprehensive suite of features, including call recording, reporting, and analytics, to optimize contact center operations.
- +Reliable Performance: Users generally report high levels of reliability and minimal downtime.
- +Strong Customer Support: The customer support team is responsive and helpful, addressing issues and concerns promptly.
- −Customer Service Issues: A few reviews mention negative experiences with customer service, particularly regarding contract terms and pricing.
- −Limited Integrations: While some integrations are available, users may desire more options for seamless connectivity with other software systems.
- −Dashboard Refresh Rate: Some users have indicated that the dashboard refresh rate could be improved for real-time insights.
Features
Key features
- 1. Intelligent Outbound
- Make targeted calls at the right time for better conversion rates.
- 2. CallGuide Workflows
- Design personalized and on-message call scripts for agents.
- 3. Omnichannel Contact
- Handle calls, live chat, email, SMS, and video chat through a central platform.
- 4. PCI-compliant & IVR Payments
- Securely process payments through your Interactive Voice Response (IVR) system.
- 5. Integrations
- Connect contactSPACE with your existing CRM, speech analytics, and other business tools.
- 6. Easy to Use
- Intuitive interface for both administrators and agents, no need for IT expertise.
- 7. Customizable
- Build workflows and optimize campaigns to fit your specific needs.
- 8. Outbound Contact Plugins & APIs
- Integrate contactSPACE with other communication platforms like Twilio and Amazon Connect.
Additional features
- 1. Advanced IVR
- Reduce agent workload with automated call routing, order processing, and payments.
- 2. Callback Management
- Offer customers the option to receive a call back instead of waiting on hold.
- 3. Predictive Dialer
- Automatically dial calls and connect agents to live prospects.
- 4. Progressive Dialer
- Dials numbers automatically and connects agents when a prospect answers.
- 5. Preview Dialer
- Allows agents to review customer information before taking a call.
- 6. Speech Analytics
- Analyze call recordings to improve agent performance and customer experience.
- 7. Quality Assurance
- Monitor and coach agents to ensure they are meeting performance standards.
- 8. Reporting & Dashboards
- Track key performance indicators (KPIs) and gain insights into your contact center operations.
- 9. Plugins & APIs
- Extend the functionality of contactSPACE with custom integrations.
- 10. Security
- PCI compliance ensures secure payment processing.
- 11. Case Studies
- Read real-world examples of how contactSPACE has helped other businesses.
- 12. Academy
- Access training materials and resources to learn more about contactSPACE.
- 13. Blog
- Stay up-to-date on the latest contact center trends and best practices.
Pricing
Monthly plans
Silver
USD 105
Gold
USD 139
Platinum
USD 175
Countries & Languages
Interface languages
Billing currencies
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About contactSPACE
ContactSPACE is a contact center software from contactSPACE that provides outbound contact plugins and APIs for various communication solutions. It combines contactSPACE Red (For Twilio), 4connect (For Amazon Connect), and 4outbound (For Other Solutions) so contact centers can utilize a wide range of technologies for their outbound strategies. The platform also includes Full Stack solutions and Data Orchestration & Contact Strategy features to help improve contact efficiency. With these capabilities, organizations can tailor their outbound campaigns based on specific needs and simplify their operations across different communication platforms. Key capabilities: contactSPACE Red 4connect 4outbound Full Stack Data Orchestration & Contact Strategy Best for: contact centers that need effective outbound contact solutions.
contactSPACE Details
contactSPACE's In-App Market Place
Does contactSPACE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Silver
USD 105
Gold
USD 139
Platinum
USD 175
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Ease of Use: Users consistently praise the intuitive interface, making it easy for teams of all sizes to adopt and use effectively.
- Customization: The software offers a high degree of customization, allowing businesses to tailor it to their specific needs and workflows.
- Robust Features: ContactSPACE provides a comprehensive suite of features, including call recording, reporting, and analytics, to optimize contact center operations.
- Reliable Performance: Users generally report high levels of reliability and minimal downtime.
- Strong Customer Support: The customer support team is responsive and helpful, addressing issues and concerns promptly.
- Customer Service Issues: A few reviews mention negative experiences with customer service, particularly regarding contract terms and pricing.
- Limited Integrations: While some integrations are available, users may desire more options for seamless connectivity with other software systems.
- Dashboard Refresh Rate: Some users have indicated that the dashboard refresh rate could be improved for real-time insights.
contactSPACE's Support Options
Email Address
info@contactspace.comContact
1300 360 553contactSPACE's Alternatives
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