About CoreInteract
CoreInteract is a communication software from Altigen Communications that advances business communications. It includes Teams Phone Solution Overview, Teams Contact Center, and Teams Direct Routing to provide a comprehensive voice solution within Microsoft Teams. Additionally, it offers Teams Migration Services and MaxCloud UC for MSPs, ensuring a smooth transition to cloud-based communication environments. With these features, organizations can facilitate better customer interactions and improve internal communication processes. This solution supports a wide range of communication needs, from basic calling to full-fledged contact center capabilities. Key capabilities: Teams Phone Solution Overview Teams Contact Center Teams Direct Routing Teams Migration Services MaxCloud UC for MSPs Best for: businesses that need integrated communication solutions for improved collaboration and customer engagement.
CoreInteract is a customer engagement software designed to streamline communication and interaction with clients. One of its standout features is its intuitive user interface, which caters to users of all levels of technical expertise. The dashboard is well-organized, allowing users to easily navigate through various functions and features. The software's core functionalities set it apart from competitors in the market. One innovative aspect is its personalized engagement tools, which enable users to tailor their interactions with customers based on their preferences and behavior. This level of customization helps businesses create more personalized and effective communication strategies. In terms of performance, CoreInteract is fast, efficient, and reliable. It can handle large datasets and complex operations without compromising speed or accuracy. This makes it a valuable tool for businesses looking to manage and analyze vast amounts of customer data efficiently. The software seamlessly integrates with other tools and platforms, making it easy for users to incorporate it into their existing workflows.
Pros & Cons
- +Seamless integration with Microsoft Teams.
- +Supports multiple communication channels.
- +AI-driven routing and analytics.
- +Customizable workflows.
- −Pricing details are not publicly available.
- −May require Microsoft Teams as a prerequisite.
- −Limited language support; primarily in English.
- −No in-app marketplace for additional features.
- −May require training for optimal use.
Features
Key features
- Omnichannel Communication
- Integrates voice, SMS, email, web chat, and social media into Microsoft Teams.
- Intelligent Routing
- Utilizes AI to route customer interactions to the appropriate agent or team.
- CRM Integration
- Supports screen pops from over 500 CRM applications, including Dynamics 365 and Salesforce.
- Real-Time Analytics
- Provides dashboards and reporting through Power BI integration.
- Custom Workflows
- Enables creation of tailored workflows for customer interactions.
- Call Monitoring
- Allows supervisors to monitor and manage calls in real-time
Additional features
- Inbound Call Routing and Queuing
- Manages incoming communications efficiently.
- Integrated Screen Pops
- Displays relevant CRM data during interactions.
- AI Analytics
- Analyzes conversations for sentiment and keywords.
- Real-Time Performance Dashboards
- Monitors agent and team performance.
- Historical Reporting
- Provides trend analysis for performance improvement.
- Workflow Management
- Customizes routing and queuing rules.
- Workgroup Insights
- Offers a real-time supervisor dashboard.
- Enhanced Call Controls
- Improves call handling capabilities.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About CoreInteract
CoreInteract is a communication software from Altigen Communications that advances business communications. It includes Teams Phone Solution Overview, Teams Contact Center, and Teams Direct Routing to provide a comprehensive voice solution within Microsoft Teams. Additionally, it offers Teams Migration Services and MaxCloud UC for MSPs, ensuring a smooth transition to cloud-based communication environments. With these features, organizations can facilitate better customer interactions and improve internal communication processes. This solution supports a wide range of communication needs, from basic calling to full-fledged contact center capabilities. Key capabilities: Teams Phone Solution Overview Teams Contact Center Teams Direct Routing Teams Migration Services MaxCloud UC for MSPs Best for: businesses that need integrated communication solutions for improved collaboration and customer engagement.
CoreInteract Details
CoreInteract's In-App Market Place
Does CoreInteract have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Rub (руб), Inr (₹), Mxn ($), Brl (R$), Try (₺), Zar (R), Sgd ($), Hkd ($), Nzd ($), Sek (kr), Dkk (kr), Pln (zł), Thb (฿), Myr (rm), Ils (₪), Nok (kr), Huf (ft), Czk (Kč), Idr (rp), Aed (د.إ), Sar (﷼), Clp ($), Twd (nt$), Krw (₩), Sll ($)
Pros & Cons
- Seamless integration with Microsoft Teams.
- Supports multiple communication channels.
- AI-driven routing and analytics.
- Customizable workflows.
- Pricing details are not publicly available.
- May require Microsoft Teams as a prerequisite.
- Limited language support; primarily in English.
- No in-app marketplace for additional features.
- May require training for optimal use.
CoreInteract's Support Options
Email Address
sales@altigen.comContact
+1 408-597-9000CoreInteract's Alternatives
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