About CTBASE/Core
CTBASE/Core is a CTI middleware software from NTT group that supports the development of call center systems compatible with AVAYA PBXs. It offers features such as a categorized search menu, a business-specific search menu, and a comprehensive product and service listing, which helps users quickly find the relevant tools and information needed for efficient system development. This middleware addresses common challenges faced in building call center systems by simplifying processes and improving user use. Additionally, it provides functionalities to improve customer use and employee use. Key capabilities: categorized search menu business search menu product/service listing customer use tools employee use tools Best for: call center developers that need efficient system development solutions.
CTBASE/Core is a comprehensive software solution designed for call centers to streamline operations, enhance efficiency, and improve customer service. One of its standout features is its intuitive user interface, which is user-friendly and easy to navigate, making it simple for agents to handle customer inquiries effectively. The design elements incorporated into the interface enhance the overall user experience, ensuring that agents can quickly access the information they need to resolve issues promptly. The core functionalities of CTBASE/Core set it apart from competitors, offering innovative features that provide a competitive edge. It excels in managing large datasets and complex operations, allowing call center agents to handle high call volumes with ease. The software's performance is robust, delivering speed, efficiency, and reliability in every interaction, resulting in improved customer satisfaction and operational efficiency. CTBASE/Core integrates seamlessly with other tools, enabling call centers to leverage existing systems and maximize productivity. Its compatibility across different platforms ensures flexibility and scalability, making it a versatile solution for organizations of all sizes.
Pros & Cons
- +Fast and flexible system development for call centers.
- +Integrates well with existing systems.
- +Scalable for businesses of different sizes.
- +Supports efficient call management and handling.
- +Offers customization to meet specific business needs.
- −Primarily available in Japan, limiting international reach.
- −Detailed pricing information isn't readily available.
- −Focused mainly on call center functionalities, may lack broader CRM or ERP features.
- −Potentially complex for smaller businesses with simpler needs.
- −Language barrier for non-Japanese users.
Features
Key features
- Start and end operator duties (Login/Logout)
- Business interruption and uninterruption due to customer information input after answering the phone (After Call Work/Ready)
- Interruption and uninterruption of work due to break time, etc. (Not Ready/Ready)
- Away status setting when requesting to leave
- Get agent status
- Retrieving the list of ACD groups and agents to be forwarded
- ACD group status acquisition (number of Login agents, number of Available agents, number of Queuing calls)
Additional features
- Start and end operator duties (Login/Logout)
- Business interruption and uninterruption due to customer information input after answering the phone (After Call Work/Ready)
- Interruption and uninterruption of work due to break time, etc. (Not Ready/Ready)
- Away status setting when requesting to leave
- Get agent status
- Retrieving the list of ACD groups and agents to be forwarded
- ACD group status acquisition (number of Login agents, number of Available agents, number of Queuing calls)
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About CTBASE/Core
CTBASE/Core is a CTI middleware software from NTT group that supports the development of call center systems compatible with AVAYA PBXs. It offers features such as a categorized search menu, a business-specific search menu, and a comprehensive product and service listing, which helps users quickly find the relevant tools and information needed for efficient system development. This middleware addresses common challenges faced in building call center systems by simplifying processes and improving user use. Additionally, it provides functionalities to improve customer use and employee use. Key capabilities: categorized search menu business search menu product/service listing customer use tools employee use tools Best for: call center developers that need efficient system development solutions.
CTBASE/Core Details
CTBASE/Core's In-App Market Place
Does CTBASE/Core have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (CHF), SEK (kr), NZD (NZ$), SGD (S$), HKD (HK$), KRW (₩), AED (د.إ)
Pros & Cons
- Fast and flexible system development for call centers.
- Integrates well with existing systems.
- Scalable for businesses of different sizes.
- Supports efficient call management and handling.
- Offers customization to meet specific business needs.
- Primarily available in Japan, limiting international reach.
- Detailed pricing information isn't readily available.
- Focused mainly on call center functionalities, may lack broader CRM or ERP features.
- Potentially complex for smaller businesses with simpler needs.
- Language barrier for non-Japanese users.
CTBASE/Core's Support Options
CTBASE/Core's Alternatives
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