CustomerWise

Automatically resolves tickets on submission or from helpdesk emails and provides expert intervention.

Continuously improves resolution accuracy by learning from ticket history.

Recommends relevant articles during ticket creation, reducing resolution time and improving accuracy.

Allows employees to submit tickets and access knowledge independently, with an AI Expert Bot resolving routine issues.

Automates processes guided by organizational logic and integrates with AI workflows for proactive support.

Streamlines ticket management across phone, email, and online submissions with customizable interfaces and auto-routing.

Offers a powerful engine with a Visio-like interface to design and customize processes, including ready-made templates.

Provides a single access point for issue reporting, service requests, software downloads, form access, and knowledge base searches.

Ensures timely responses with SLA management, smart notifications, automatic escalations, and proactive alerts.

Integrates with LDAP/AD sync for secure access and offers customizable password reset policies.

Automates ticket categorization, routing, and other routine tasks to boost efficiency.

Streamlines team communication with built-in live chat, one-click online meetings, and interactive voice annotations.

Enables teams to assign concurrent tasks and coordinate actions across departments.

Helps improve IT services with customizable forms and surveys for feedback and data collection.

A hub for knowledge articles, resolutions, and digital assets, with access control and effectiveness rating.

Connects with other systems using a SOAP-based API and has native integrations with Microsoft SCCM, OCS Inventory, Rally, and DevSuite.

Provides customizable dashboards and report templates to track key metrics and KPIs for continuous improvement.

Manages and resolves IT incidents.

Manages changes to IT services and infrastructure.

Identifies and resolves the root causes of IT problems.

Manages IT configurations and assets.

Customizes ServiceWise to match exact operational needs.

Easily adjusts to various organizational processes.

Ensures consistent procedures across departments.

Connects different processes smoothly.

Allows point-and-click adjustments for workflows.

Implements intelligent task structures for greater control.

Ensures logical progression of tasks.

Designed to optimize workflow flow.

Enables multiple tasks to run concurrently.

Facilitates efficient approval processes.

Allows end-users to browse and request IT services.

Provides access to articles and documentation for end-users.

Gives immediate answers to common queries in self-service.

Enables instant interaction with support teams for end-users.

Manages IT assets from procurement to retirement.

Ensures compliance and reduces risk by tracking asset lifespan.

Provides unified asset visibility and control.