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CXMEngine

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Software Status:Active

About CXMEngine

CXMEngine is a customer use management software from CloudCherry that aims to improve customer interactions. It combines feedback collection, analytics, and reporting features so businesses can better understand their customers' needs. CXMEngine provides tools to gather real-time customer feedback, analyze data for actionable insights, and create detailed reports for decision-making. This allows organizations to make informed changes that can positively impact customer satisfaction and loyalty. Key capabilities: feedback collection analytics reporting real-time insights dashboard visualization Best for: businesses that need to assess and improve customer use processes.

CXMEngine Details

Vendor
CXMEngine was created by CloudCherry.
Year Launched
Location
CloudCherry Headquarters: 1st Floor, Jeyashree Tower, A 8, 5th Cross Road, Sasthamangalam, Thiruvananthapuram, Kerala 695010, India
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Customer Support Representatives, Customer Experience Managers, Marketing Managers, Sales Representatives.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Conversational AI Platform, Customer Journey Mapping Tools, Help Desk, Live Chat

CXMEngine's In-App Market Place

Does CXMEngine have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. Conversation AI Platform Plugin: Enhance the conversational capabilities of CXMEngine with this add-on

allowing for more advanced AI-powered interactions with customers.

2. Customer Journey Mapping Tools Plugin: Gain access to additional tools for mapping out and analyzing customer journeys

helping to optimize the overall customer experience.

3. Help Desk Plugin: Implement a help desk feature within CXMEngine to efficiently manage customer inquiries and provide timely support.

4. Live Chat Plugin: Enable live chat functionality on your website or application using this plugin

offering customers real-time assistance and support.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), KRW (₩)

Pros & Cons

  • Seamless integration with various platforms and systems for easy data consolidation and analysis
  • User-friendly interface that is easy to navigate and use, reducing training time for employees
  • Real-time customer feedback and insights to improve customer engagement and satisfaction
  • Personalized customer interactions based on past behavior and preferences
  • Automation of repetitive tasks and processes to increase efficiency and productivity
  • Customizable customer journey mapping tools to visualize and optimize the customer experience.
  • Steeper learning curve compared to some other platforms
  • Limited customization options for chatbot design
  • Integration options with other systems can be limited
  • Occasional glitches or bugs in the software
  • Lack of advanced analytics features for in-depth customer insights

CXMEngine's Support Options

CXMEngine's Alternatives