Daktela logo

Daktela

by Daktela · Since 2005
No reviews yet
Active1+ countriesCloudOn-premise
Quick facts
VendorDaktela
Year launched2005
StatusActive
LocationHead Office Beech House, Park West, Sealand Road Chester CH1 4RJ United Kingdom
Countries served1+
Languages8
Integrations18+
Free tierN/A
Free trialN/A
Contact salesN/A

About Daktela

Daktela is a communication software from Daktela that provides a unified platform for managing customer interactions. It combines call center functionalities, customer relationship management (CRM) tools, and reporting capabilities so businesses can effectively handle various communication channels. Daktela supports voice, chat, email, and social media interactions, which helps companies maintain a comprehensive view of customer engagements. Additionally, it includes features like automatic call distribution, live monitoring, and multi-channel support. The platform is designed to facilitate better communication and improve customer service efficiency. Key capabilities: call center management CRM integration reporting tools multi-channel support live monitoring Best for: customer service teams that need to manage interactions across different platforms efficiently.

Daktela is a robust cloud-based contact center solution that empowers businesses to deliver exceptional customer experiences across multiple channels. Its omnichannel capabilities enable seamless communication with customers via phone, chat, email, social media, and SMS, ensuring a consistent and personalized experience regardless of the chosen channel. The platform boasts a user-friendly interface, making it easy for agents and supervisors to navigate and utilize its features effectively. Key functionalities include interactive voice response (IVR) systems, automatic call distribution (ACD), call recording and monitoring, advanced reporting and analytics, and robust workforce management tools. Daktela leverages AI to enhance its capabilities, offering features like chatbots and voicebots that automate routine interactions and free up agents to focus on more complex issues. This not only improves customer satisfaction but also significantly boosts agent productivity. The platform integrates seamlessly with various CRM systems, providing agents with a 360-degree view of customer interactions and facilitating a more personalized approach. Daktela's cloud-based deployment model eliminates the need for on-premise infrastructure, simplifying setup and maintenance.

Pros & Cons

Pros
  • User-friendly and intuitive interface suitable for operators.
  • Comprehensive features tailored for call center operations.
  • Exceptional customer service and prompt support.
  • Regular updates and strong feature development.
  • Highly effective tool for team management and daily operations.
Cons
  • Occasional bugs impacting usability.
  • Limited functionality in the mobile app.
  • Bugs require reliance on support for resolution.
  • May require further development for perfection.
  • Some users experience minor performance issues.

Features

Key features

1. Omnichannel Communication

Calls, SMS, webchat, and social media management.

2. Real-Time Monitoring

Track live activities in the contact center.

3. AI Automation

Chatbots, voicebots, and email automation.

4. Helpdesk Integration

Centralized ticket management system.

5. Custom Reporting

Advanced analytics and customizable dashboards.

Additional features

1. Inbound/Outbound Calls

Manual, progressive, and predictive dialer campaigns.

2. Webchat

Website chat with custom designs.

3. Social Media Management

DM and post interaction on platforms like Facebook and Instagram.

4. SMS Communication

Reach customers via text messages.

5. AI Integration

Voicebots and chatbots to handle routine queries.

6. Helpdesk

Ticket management with SLA configuration.

7. Reporting and Analytics

Pre-built and customizable reports.

8. Workforce Management

Shift planning and workload prediction.

9. Cloud Phone Services

Office calls moved to cloud-based systems.

10. Integrations

Connectivity with CRMs and productivity tools.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Sms
EUR 12/mo
billed monthly
Webchat
EUR 15/mo
billed monthly
Social
EUR 25/mo
billed monthly

Countries & Languages

1
Countries served
8
Interface languages
2
Billing currencies

Available in

All Countries.

Interface languages

EnglishCzechHungarianPolishSerbianRomanianSlovakSlovenian

Billing currencies

🇪🇺EUR🇬🇧GBP

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