About Daktela
Daktela is a communication software from Daktela that provides a unified platform for managing customer interactions. It combines call center functionalities, customer relationship management (CRM) tools, and reporting capabilities so businesses can effectively handle various communication channels. Daktela supports voice, chat, email, and social media interactions, which helps companies maintain a comprehensive view of customer engagements. Additionally, it includes features like automatic call distribution, live monitoring, and multi-channel support. The platform is designed to facilitate better communication and improve customer service efficiency. Key capabilities: call center management CRM integration reporting tools multi-channel support live monitoring Best for: customer service teams that need to manage interactions across different platforms efficiently.
Daktela is a robust cloud-based contact center solution that empowers businesses to deliver exceptional customer experiences across multiple channels. Its omnichannel capabilities enable seamless communication with customers via phone, chat, email, social media, and SMS, ensuring a consistent and personalized experience regardless of the chosen channel. The platform boasts a user-friendly interface, making it easy for agents and supervisors to navigate and utilize its features effectively. Key functionalities include interactive voice response (IVR) systems, automatic call distribution (ACD), call recording and monitoring, advanced reporting and analytics, and robust workforce management tools. Daktela leverages AI to enhance its capabilities, offering features like chatbots and voicebots that automate routine interactions and free up agents to focus on more complex issues. This not only improves customer satisfaction but also significantly boosts agent productivity. The platform integrates seamlessly with various CRM systems, providing agents with a 360-degree view of customer interactions and facilitating a more personalized approach. Daktela's cloud-based deployment model eliminates the need for on-premise infrastructure, simplifying setup and maintenance.
Pros & Cons
- +User-friendly and intuitive interface suitable for operators.
- +Comprehensive features tailored for call center operations.
- +Exceptional customer service and prompt support.
- +Regular updates and strong feature development.
- +Highly effective tool for team management and daily operations.
- −Occasional bugs impacting usability.
- −Limited functionality in the mobile app.
- −Bugs require reliance on support for resolution.
- −May require further development for perfection.
- −Some users experience minor performance issues.
Features
Key features
- 1. Omnichannel Communication
- Calls, SMS, webchat, and social media management.
- 2. Real-Time Monitoring
- Track live activities in the contact center.
- 3. AI Automation
- Chatbots, voicebots, and email automation.
- 4. Helpdesk Integration
- Centralized ticket management system.
- 5. Custom Reporting
- Advanced analytics and customizable dashboards.
Additional features
- 1. Inbound/Outbound Calls
- Manual, progressive, and predictive dialer campaigns.
- 2. Webchat
- Website chat with custom designs.
- 3. Social Media Management
- DM and post interaction on platforms like Facebook and Instagram.
- 4. SMS Communication
- Reach customers via text messages.
- 5. AI Integration
- Voicebots and chatbots to handle routine queries.
- 6. Helpdesk
- Ticket management with SLA configuration.
- 7. Reporting and Analytics
- Pre-built and customizable reports.
- 8. Workforce Management
- Shift planning and workload prediction.
- 9. Cloud Phone Services
- Office calls moved to cloud-based systems.
- 10. Integrations
- Connectivity with CRMs and productivity tools.
Pricing
Monthly plans
Sms
EUR 12
Webchat
EUR 15
Social
EUR 25
Countries & Languages
Available in
Interface languages
Billing currencies
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About Daktela
Daktela is a communication software from Daktela that provides a unified platform for managing customer interactions. It combines call center functionalities, customer relationship management (CRM) tools, and reporting capabilities so businesses can effectively handle various communication channels. Daktela supports voice, chat, email, and social media interactions, which helps companies maintain a comprehensive view of customer engagements. Additionally, it includes features like automatic call distribution, live monitoring, and multi-channel support. The platform is designed to facilitate better communication and improve customer service efficiency. Key capabilities: call center management CRM integration reporting tools multi-channel support live monitoring Best for: customer service teams that need to manage interactions across different platforms efficiently.
Daktela Details
Daktela's In-App Market Place
Does Daktela have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Sms
EUR 12
Webchat
EUR 15
Social
EUR 25
Accepted Payment Currencies
EUR (€), GBP (£)
Pros & Cons
- User-friendly and intuitive interface suitable for operators.
- Comprehensive features tailored for call center operations.
- Exceptional customer service and prompt support.
- Regular updates and strong feature development.
- Highly effective tool for team management and daily operations.
- Occasional bugs impacting usability.
- Limited functionality in the mobile app.
- Bugs require reliance on support for resolution.
- May require further development for perfection.
- Some users experience minor performance issues.
Daktela's Support Options
Daktela's Alternatives
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