About Deepser
Deepser is a service management platform from Deepser that provides tools for managing workflows and service processes. It offers features such as incident management, change management, and asset management so organizations can effectively track and resolve issues. Designed for IT teams and service departments, Deepser allows users to customize workflows, automate tasks, and generate reports for better visibility into operations. The platform supports integration with other tools and has a user-friendly interface to aid in training and adoption. Key capabilities: incident management change management asset management workflow automation reporting Best for: IT teams and service departments that need to manage internal service requests and ensure operational efficiency.
HaloITSM presents itself as a comprehensive and intelligent IT Service Management (ITSM) solution designed to streamline IT operations and enhance service delivery. It aims to consolidate various IT functions into a single platform, encompassing everything from incident and problem management to change control, asset tracking, and a self-service portal. A key differentiator in HaloITSM's approach is the integration of artificial intelligence (AI) directly into its core functionalities. This isn't an optional add-on; rather, AI is woven into the fabric of the platform, designed to automate tasks, improve efficiency, and elevate the user experience. The company emphasizes its alignment with ITIL best practices, positioning HaloITSM as a robust solution suitable for organizations ranging from small businesses to large enterprises, even boasting the McLaren Formula One team as a client. The user interface of HaloITSM is modern and generally intuitive. Navigation is logical, with a clear menu structure that doesn't feel overly complex, even with the breadth of features available.
Pros & Cons
- +Highly configurable and editable in-house.
- +Integrates well with ticketing and asset management solutions.
- +Easy to use with a responsive support team.
- +Versatile tool with many built-in features.
- +Strong customization capabilities, including API integrations.
- −Poor graphics and user experience, not very user-friendly.
- −Requires programming experience for deeper customization.
- −No dedicated mobile app, only web-responsive access.
- −Usability on smartphones is subpar.
- −No publicly available transparent pricing model.
Features
Key features
- 1. Incident Management
- Automate workflows and improve service resolution times.
- 2. Self-Service Portal
- Users can request services and report incidents with ease.
- 3. Knowledge Base
- Allows teams to create, manage, and share knowledge articles.
- 4. Change Control
- Provides visibility and tracking of organizational changes.
- 5. Configuration Management (CMDB)
- Tracks assets and their dependencies.
- 6. Service Catalogue
- Offers a structured service request system for users.
- 7. AI Integration
- Uses AI to categorize, triage, and automate responses.
Additional features
- 1. Asset Management
- Centralized management of IT assets and configuration items.
- 2. Problem Management
- Helps identify root causes and minimize recurring incidents.
- 3. SLA Management
- Ensures compliance with service level agreements.
- 4. Reporting & Analytics
- Generates real-time insights into ITSM performance.
- 5. ITIL Compliance
- Fully aligned with ITIL best practices.
- 6. Workflow Automation
- Reduces manual tasks through automation.
- 7. Integrations
- Supports a range of third-party integrations.
Pricing
Countries & Languages
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Billing currencies
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About Deepser
Deepser is a service management platform from Deepser that provides tools for managing workflows and service processes. It offers features such as incident management, change management, and asset management so organizations can effectively track and resolve issues. Designed for IT teams and service departments, Deepser allows users to customize workflows, automate tasks, and generate reports for better visibility into operations. The platform supports integration with other tools and has a user-friendly interface to aid in training and adoption. Key capabilities: incident management change management asset management workflow automation reporting Best for: IT teams and service departments that need to manage internal service requests and ensure operational efficiency.
Deepser Details
Deepser's In-App Market Place
Does Deepser have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), INR (₹)
Pros & Cons
- Highly configurable and editable in-house.
- Integrates well with ticketing and asset management solutions.
- Easy to use with a responsive support team.
- Versatile tool with many built-in features.
- Strong customization capabilities, including API integrations.
- Poor graphics and user experience, not very user-friendly.
- Requires programming experience for deeper customization.
- No dedicated mobile app, only web-responsive access.
- Usability on smartphones is subpar.
- No publicly available transparent pricing model.
Deepser's Support Options
Email Address
sales@deepser.comContact
+39 0445 538231Deepser's Alternatives
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