About Deskero
Deskero is a customer support software from Deskero that helps manage customer interactions across multiple channels. It combines ticket management, knowledge base creation, and live chat functionality so businesses can provide responsive customer service. Deskero enables teams to track inquiries, share information quickly, and resolve issues efficiently. Users can also generate reports to analyze support performance and identify areas for improvement. Key capabilities: Ticket management Knowledge base Live chat Reporting tools Multi-channel support Best for: Customer support teams that need to handle diverse customer inquiries effectively.
Deskero is a straightforward yet powerful help desk software designed to unify customer communication across multiple channels such as email, social media, chat, and web forms. Its main appeal lies in simplifying customer support processes by consolidating all interactions into a single platform, making it accessible for small to large teams. The intuitive user interface allows agents to easily manage tickets, find customer history, and respond swiftly, thereby improving engagement and satisfaction. It offers a mobile app that facilitates support from anywhere, allowing for quick responses and multitasking, especially with its integrated chat system. The platform’s extensive integration capabilities include email services, social media outlets, and API support, permitting companies to customize workflows and embed the support widget directly into their websites, such as WordPress or Magento. This flexibility ensures that businesses can seamlessly extend their customer support to online storefronts and social channels. Compatibility with all modern web browsers and mobile devices ensures that teams can operate efficiently whether on desktop or mobile, boosting productivity and responsiveness.
Pros & Cons
- +Easy to use and intuitive interface
- +Fast learning curve (can be mastered in minutes)
- +Strong customer support and engaged development team
- +Good integration with social networks
- +Affordable, pay-for-what-you-need pricing model
- +Reliable performance and daily usability
- −Notes and notifications can be disorganized or easily overlooked
- −Limited customization in the free trial (e.g., message personalization)
- −Some users find it hard to navigate initially
- −No built-in database interface for BI tools (manual data export required)
- −Adoption issues with less tech-savvy users
Features
Key features
- Multi-Channel Support
- Handles requests from email, social media, web, and chat, gathering all interactions in one place.
- Automated Ticket Assignment
- Automatically routes tickets to the right agents or teams based on predefined rules.
- One-Click Reply
- Enables instant response to tickets to save time and improve customer satisfaction.
- Custom Filters
- Allows agents to create personalized searches for optimized workflows.
- Live Chat & Feedback Widget
- Engages customers in real-time conversations using integrated chat.
- Service Levels & Automation
- Implements automated scenarios to streamline support workflows and maintain service standards.
- Full API Access
- Offers complete API integrations for tailored customization and connecting with other systems.
Additional features
- Email Import
- Converts emails into tickets automatically, simplifying request logging.
- Web Widget
- Collects requests directly from your website seamlessly.
- Mobile Support
- Empowers agents to manage support via mobile apps from anywhere.
- Social Network Ticketing
- Manages inquiries from platforms like Facebook and Twitter.
- Customer Feedback
- Gathers customer feedback via integrated widgets.
- Automation Rules
- Automates routine tasks, such as ticket assignments and status updates.
- Custom Workspaces
- Agents can personalize their interface for faster workflow.
- Desktop Notifications
- Alerts agents of new or pending tickets promptly.
- Multiple Profiles
- Supports multi-brand management for agencies or large organizations.
- Scenarios (Automations)
- Predefined workflows automate complex support processes efficiently.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Deskero
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
About Deskero
Deskero is a customer support software from Deskero that helps manage customer interactions across multiple channels. It combines ticket management, knowledge base creation, and live chat functionality so businesses can provide responsive customer service. Deskero enables teams to track inquiries, share information quickly, and resolve issues efficiently. Users can also generate reports to analyze support performance and identify areas for improvement. Key capabilities: Ticket management Knowledge base Live chat Reporting tools Multi-channel support Best for: Customer support teams that need to handle diverse customer inquiries effectively.
Deskero Details
Deskero's In-App Market Place
Does Deskero have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Rub (₽), Inr (₹), Brl (R$), Zar (R), Mxn ($), Chf (Fr)
Pros & Cons
- Easy to use and intuitive interface
- Fast learning curve (can be mastered in minutes)
- Strong customer support and engaged development team
- Good integration with social networks
- Affordable, pay-for-what-you-need pricing model
- Reliable performance and daily usability
- Notes and notifications can be disorganized or easily overlooked
- Limited customization in the free trial (e.g., message personalization)
- Some users find it hard to navigate initially
- No built-in database interface for BI tools (manual data export required)
- Adoption issues with less tech-savvy users
Deskero's Support Options
Email Address
support@deskero.comDeskero's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
