About Deskplus
DeskPlus is a desk management software from Mijenix that provides efficient workspace organization. It includes tools for space reservation, occupancy tracking, and resource management so teams can effectively utilize office resources. DeskPlus supports real-time updates and analytics, allowing managers to make informed decisions regarding office layout and usage. Users can easily search for available desks and resources, facilitating collaboration and ensuring employees have access to the spaces they need. Key capabilities: space reservation occupancy tracking resource management real-time updates analytics Best for: office managers that need to manage workspace effectively.
DeskPlus by ArtıSoft is an ITIL-compliant help desk and call management system developed in Turkey, designed to streamline IT service workflows and improve customer support efficiency. Its primary purpose is to centralize service requests, automate ticketing, and ensure SLA/OLA compliance. Key features include call and service request management, SLA tracking, knowledge base integration, inventory management, and detailed reporting dashboards, making it a comprehensive solution for IT departments and enterprises. The user interface is modern and intuitive, featuring a clean dashboard that consolidates tickets, SLA performance, and asset tracking. Navigation is straightforward, with clearly organized modules for requests, projects, and reporting. Unique design elements such as checklist creation and SLA alerts help users prioritize tasks effectively. Dual-language support (Turkish and English) further enhances accessibility for diverse teams. Functionality is robust, blending traditional help desk ticketing with advanced IT service management capabilities. DeskPlus supports email-based ticket creation, Active Directory integration, and telecom system compatibility, setting it apart from many competitors. Its inventory and consumables tracking module proves especially valuable for organizations managing hardware and supplies alongside service requests.
Pros & Cons
- +Regional Optimization Provides industry-leading Turkish language support and native compliance with local tax and business logic.
- +Deployment Choice Offers both Cloud and On-Premise versions, making it a viable option for high-security industries.
- +Direct Cost Tracking Includes built-in tools to measure the specific monetary cost of every ticket, including labor and parts.
- +Low-Risk Entry Features a free trial that does not require credit card details, allowing for a risk-free evaluation.
- +Easy SLA Rules Equipped with a simplified configuration engine for tracking and improving team response times.
- −Niche Global Presence Lacks a large international user base, resulting in fewer community forums and third-party tutorials.
- −Functional UI The interface is stable and practical but lacks the modern "gloss" of top-tier US competitors.
- −Limited App Library Does not feature a massive "one-click" marketplace for broad third-party software integrations.
- −No Public API Lacks an open public API, which restricts developers from building custom third-party applications.
- −Language Barriers While English is supported, the primary focus and most comprehensive resources are provided in Turkish.
Features
Key features
- BT Hizmet Masası (IT Service Desk)
- Comprehensive ticketing system for managing internal IT requests.
- Teknik Servis Yönetimi
- Specialized workflows for companies providing external technical support and field repairs.
- SLA (Service Level Agreement) Management
- Automated notifications and tracking for response and resolution times.
- Multi-Company Support
- Ability to manage support for multiple different brands or companies under one roof.
- Cost Management
- Tracking of human labor costs and consumable material costs associated with each support ticket.
Additional features
- Incident/Call Management
- Create, track, and close incidents or calls with structured resolution workflows.
- Problem Management
- Link multiple tickets to a root cause for efficient problem resolution.
- Asset Management
- Integrate with Microsoft Active Directory to view and manage user inventories.
- Automated Notifications
- Send email and SMS alerts automatically for updates and ticket progress.
- Dynamic Form Builder
- Design custom fields tailored to specific service types and requirements.
- Location & Department Tracking
- Monitor requests by department or location for better organizational visibility.
- Knowledge Base
- Store internal and external FAQs to provide quick self-service support.
- Advanced Reporting
- Generate reports on performance, response speed, and technician efficiency.
- Project Management
- Plan and track service-related projects with integrated management tools.
- Active Directory Integration
- Synchronize user accounts and assets seamlessly with Microsoft Active Directory.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Deskplus
DeskPlus is a desk management software from Mijenix that provides efficient workspace organization. It includes tools for space reservation, occupancy tracking, and resource management so teams can effectively utilize office resources. DeskPlus supports real-time updates and analytics, allowing managers to make informed decisions regarding office layout and usage. Users can easily search for available desks and resources, facilitating collaboration and ensuring employees have access to the spaces they need. Key capabilities: space reservation occupancy tracking resource management real-time updates analytics Best for: office managers that need to manage workspace effectively.
Deskplus Details
Deskplus 's In-App Market Place
Does Deskplus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), TRY (₺)
Pros & Cons
- Regional Optimization Provides industry-leading Turkish language support and native compliance with local tax and business logic.
- Deployment Choice Offers both Cloud and On-Premise versions, making it a viable option for high-security industries.
- Direct Cost Tracking Includes built-in tools to measure the specific monetary cost of every ticket, including labor and parts.
- Low-Risk Entry Features a free trial that does not require credit card details, allowing for a risk-free evaluation.
- Easy SLA Rules Equipped with a simplified configuration engine for tracking and improving team response times.
- Niche Global Presence Lacks a large international user base, resulting in fewer community forums and third-party tutorials.
- Functional UI The interface is stable and practical but lacks the modern "gloss" of top-tier US competitors.
- Limited App Library Does not feature a massive "one-click" marketplace for broad third-party software integrations.
- No Public API Lacks an open public API, which restricts developers from building custom third-party applications.
- Language Barriers While English is supported, the primary focus and most comprehensive resources are provided in Turkish.
Deskplus 's Support Options
Email Address
support@deskplus.comContact
1-800-555-1234Documentation
https://docs.deskplus.comCommunity Forums
https://community.deskplus.comDeskplus 's Alternatives
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