About Desku
Desku is a digital workspace software from VMware that provides a centralized platform for managing remote work environments. It includes features such as application virtualization, desktop management, and secure access to corporate resources so users can work efficiently from any location. Desku also supports collaboration tools and integrates with existing IT systems to ensure smooth operations. Its comprehensive dashboard allows administrators to monitor usage and performance metrics effectively. Key capabilities: application virtualization desktop management secure access remote monitoring collaboration tools Best for: IT administrators and organizations that need to manage remote workforce productivity and resource access.
Desku is an AI-powered customer service software and modern helpdesk designed for small businesses and support teams, offering a unified platform to manage customer interactions across live chat, email, and social media. Its core appeal lies in automating repetitive tasks while enhancing responsiveness, allowing teams to focus on high-priority issues. The platform features a no-code AI chatbot, EVA, which can handle pre-sales questions, FAQs, and order-related queries across multiple channels. The chatbot is drag-and-drop, multilingual, and fully brandable, enabling businesses to deliver instant support without additional coding. For support teams, Desku provides an AI Co-Pilot, capable of autonomously resolving 50–70% of tickets by leveraging knowledge bases, CRM data, and prior conversations while maintaining the brand’s tone. This feature alone significantly reduces response times, increases customer satisfaction, and boosts operational efficiency. The platform also includes a live chat tool, knowledge base creation, and integrations with popular e-commerce and messaging platforms like Shopify, WooCommerce, WhatsApp, and Slack, offering seamless customer support across all touchpoints.
Pros & Cons
- +AI automates 50–70% of tickets, saving time for support teams
- +Unified inbox reduces complexity across multiple channels
- +Affordable alternative to platforms like Intercom and Zendesk
- +No-code setup and onboarding makes it accessible for small teams
- +Fast migration from existing helpdesk software
- −Advanced AI features may require some training to fully optimize
- −Best suited for small to medium businesses; enterprises may need more extensive features
- −Heavily reliant on quality of AI training data for chatbot effectiveness
Features
Key features
- Unified Inbox Across Channels – Manage live chat, email, WhatsApp, social media, and other channels in one platform
- AI Chatbot (EVA) – No-code, drag-and-drop chatbot for pre-sales, FAQs, and order-related queries, available 24/7
- AI Co-Pilot for Teams – Autonomous AI agent that resolves 50–70% of tickets, matches brand tone, and uses context from CRM, help docs, and chat history
- Live Chat – Real-time personalized customer conversations to increase engagement and conversions
- Knowledge Base – Easy creation of self-service articles to reduce tickets by up to 40%, mobile optimized and fully brandable
- No-Code Automation – Build workflows and automate common queries without coding
- Fast Onboarding & Migration – Migrate data from Intercom, Zendesk, Freshdesk, and others; setup in under a day
- Analytics & Reporting – Monitor ticket volume, response times, and customer engagement metrics
- Integrations – Works with Shopify, WooCommerce, Ecwid, WhatsApp, Slack, Magento, and other platforms
- Multi-Language & Multi-Brand Support – Supports multilingual chat and fully branded customer communication
Additional features
- Autonomous Ticket Resolution – AI handles repetitive tickets without human intervention.
- Drag-and-Drop Chatbot Builder – Create AI chatbots easily for FAQs and pre-sales.
- Shared Team Inbox – Collaborate on tickets and conversations across teams.
- Live Chat Engagement – Interact with website visitors in real time.
- Self-Service Knowledge Base – Customers can find answers and reduce support tickets.
- Ticket Management & Automation – Route, prioritize, and automate support tickets.
- Conversation Context Awareness – AI uses chat history and CRM info to respond accurately.
- Migration Tools – Move tickets, contacts, and data from other helpdesk platforms.
- Platform Integrations – Ecommerce, chat apps, social media integrations for seamless workflow.
- Brand Customization – Tailor chat and UI to your brand and language.
- Multilingual Support – Serve customers in multiple languages.
- Video Tutorials – Quick onboarding for teams (<1 hour).
- Contract Buyout Option – Switch from other helpdesks without delay.
Pricing
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About Desku
Desku is a digital workspace software from VMware that provides a centralized platform for managing remote work environments. It includes features such as application virtualization, desktop management, and secure access to corporate resources so users can work efficiently from any location. Desku also supports collaboration tools and integrates with existing IT systems to ensure smooth operations. Its comprehensive dashboard allows administrators to monitor usage and performance metrics effectively. Key capabilities: application virtualization desktop management secure access remote monitoring collaboration tools Best for: IT administrators and organizations that need to manage remote workforce productivity and resource access.
Desku Details
Desku's In-App Market Place
Does Desku have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), MXN ($)
Pros & Cons
- AI automates 50–70% of tickets, saving time for support teams
- Unified inbox reduces complexity across multiple channels
- Affordable alternative to platforms like Intercom and Zendesk
- No-code setup and onboarding makes it accessible for small teams
- Fast migration from existing helpdesk software
- Advanced AI features may require some training to fully optimize
- Best suited for small to medium businesses; enterprises may need more extensive features
- Heavily reliant on quality of AI training data for chatbot effectiveness
Desku's Support Options
Email Address
support@desku.comContact
1-800-123-4567Documentation
https://desku.vmware.com/documentationCommunity Forums
https://desku.vmware.com/communityDesku's Alternatives
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