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Dialer360

by Dialer360 · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorDialer360
Year launched2016
StatusActive
LocationManchester, N/A M12JQ, GB
Countries servedGlobal
Languages26
Integrations5+
Free tierN/A
Free trialYES
Contact salesYES

About Dialer360

Dialer360 is a call center management software from Dialer360 that focuses on improving outbound calling operations. It includes features such as predictive dialing, call recording, and real-time analytics, so organizations can increase agent productivity and monitor performance. The software supports multiple campaign types and provides integration with CRM systems to simplify data management. Additionally, it offers customizable reporting tools to help users track KPIs effectively. Key capabilities: predictive dialing call recording real-time analytics CRM integration customizable reporting Best for: call centers that need to manage outbound calling campaigns efficiently.

Dialer360 is a robust call center dialing software designed to optimize customer communication and enhance productivity. With features like Predictive Dialers, AI Dialers, Auto Dialers, and Hosted PBX services, it caters to businesses aiming to streamline high-volume interactions. The software’s user-friendly interface ensures easy navigation for agents and administrators, allowing them to manage campaigns efficiently. Dialer360 also supports seamless integration with leading CRM systems, enabling businesses to optimize lead management and improve customer engagement. As a web-based platform, it is compatible with most modern devices, ensuring accessibility across various operating systems. The software stands out for its high functionality and intelligent design, automating repetitive tasks to save time and improve outcomes. The Predictive Dialer optimizes outbound calling by connecting agents only when leads are ready, while the AI Dialer uses machine learning algorithms to distribute leads and adjust dialing speeds dynamically. Features like Ringless Voicemail, which delivers pre-recorded messages directly to voicemail without ringing, and Click-to-Call, which allows customers to initiate calls directly from websites, further streamline customer interactions.

Pros & Cons

Pros
  • Simplifies daily work with high-quality features
  • Easy to use with an interactive user interface
  • Excellent customer support
  • Reliable system setup and functionality
Cons
  • Occasional delays in support response
  • Problem resolution can sometimes take longer, causing interruptions

Features

Key features

Predictive Dialer

Automates outbound calling, connects agents only when leads are ready, and optimizes call campaigns.

AI Dialer

Machine learning algorithms optimize lead distribution and dialing speed, enhancing sales efficiency.

Ringless Voicemail

Sends pre-recorded messages directly to voicemail without causing disruptions.

Click-to-Call

Allows customers to initiate calls directly from websites, streamlining customer support.

Auto Dialer

Automatically dials leads, saves agents’ time, and connects them with live prospects.

Hosted PBX

Cloud-based communication system that reduces hardware costs and maintenance.

Additional features

Fastest Dialing Solutions

Ensures agents spend less time waiting and more time engaging leads.

100% Data Protection

Secures user data with encryption and admin-only access.

99.99% Uptime

Guarantees reliable performance with minimal downtime.

Higher Contact Rate

Dynamically increases contact rates by up to 5x with smart dialing.

CRM Integration

Simplifies lead management and enhances customer engagement.

TPS/DNC Filtering

Ensures compliance with telemarketing regulations.

Recording Portal

Provides easy access to call recordings for quality assurance.

Internal Chat

Facilitates communication among agents and teams.

Local Caller ID Display

Enhances call response rates with location-based caller IDs.

PCI Compliance

Ensures secure payment transactions during customer interactions.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
26
Interface languages
2
Billing currencies

Interface languages

العربيةAzerbaijaniCatalà中文HrvatskiČeštinaDanskNederlandsEnglishEstonianPersianFrançaisDeutschעבריתMagyarItalianoMacedonianNorwegianPortuguêsPortuguêsRomânăРусскийEspañolSvenskaTürkçeУкраїнська

Billing currencies

🇺🇸USD🇬🇧GBP

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