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DialIntelligence Suite

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About DialIntelligence Suite

DialIntelligence Suite is a contact center software from DialConnection designed for high-performance environments. It combines DC Contact Center Solutions, MobileDirect, Speech Analytics, and Call Analytics Software to provide a comprehensive and customizable solution. This suite helps organizations manage operations cost-effectively while ensuring compliance and connectivity. With dedicated implementation and support services, DialIntelligence Suite aims to improve overall operational efficiency and improve customer interactions. Key capabilities: DC Contact Center Solutions MobileDirect Speech Analytics Implementation & Support Call Analytics Software Best for: contact center managers and operators that need a complete solution for managing customer communications.

DialIntelligence Suite Details

Vendor
DialConnection
Year Launched
Location
Chicago, Illinois, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese
Users
Manager, Supervisor, Agent, Customer Service Representative, IT Administrator
Industries Served
Healthcare, Education, Finance, Retail, Technology, Insurance, Travel, Automotive, Real Estate
Tags
Call Center, IVR, Predictive Dialer, DialogTech.

DialIntelligence Suite's In-App Market Place

Does DialIntelligence Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. Call Tracking: Tracks phone call conversions

sources

and other data to analyze call performance.

2. Call Recording: Records incoming and outgoing calls for quality assurance and training purposes.

3. Dynamic Number Insertion: Automatically displays unique phone numbers on websites based on visitor sources to track and attribute calls.

4. Speech Analytics: Transcribes and analyzes call recordings to provide insights into customer conversations and identify trends.

5. Interactive Voice Response (IVR): Allows callers to interact with an automated system to route calls and provide information before reaching a live agent.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), SGD (S$), MXN (Mex$), BRL (R$), RUB (₽), TRY (₺), ZAR (R), NZD (NZ$), CHF (Fr)

Pros & Cons

  • Real-time call tracking and analytics to optimize marketing campaigns
  • AI-powered call routing for improved customer experience
  • Predictive dialer feature for increased agent productivity
  • Custom IVR solutions to streamline call routing and decrease wait times
  • Easy integration with CRM systems for seamless data management
  • Limited integration options with other software and systems
  • Steep learning curve for new users
  • High initial cost for setup and implementation
  • Lack of customization options for more specific needs
  • Occasional technical glitches and bugs that impact performance
  • Limited customer support options for troubleshooting and assistance

DialIntelligence Suite's Support Options

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