About Dialpad
Dialpad is a cloud communication software from Dialpad that unifies the contact center with calling, messaging, and meetings. It provides Dialpad Connect, Dialpad Support, and Dialpad Sell so customer service teams can manage interactions effectively. This platform features AI Agent, which enables faster resolution of customer inquiries through intelligent responses. With a focus on customer use, Dialpad integrates various tools into a single platform, allowing teams to access essential functionalities without switching between applications. Key capabilities: AI-Powered Customer Communications Platform Dialpad Connect Dialpad Support Dialpad Sell AI Agent Best for: customer service teams and sales professionals that need a centralized solution for communication and collaboration.
Dialpad Details
Dialpad's In-App Market Place
Does Dialpad have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Ability to receive data/analytics reports via email, identifying top agents.
- Option to export data.
- Live transcription feature.
- Dedicated desktop program and fully-featured mobile app.
- Sleek interface.
- High call quality.
- Crystal clear sound and simplified business operations.
- Responsive and efficient support.
- Delay notifications on mobile devices, causing missed call alerts.
- Frustrating experiences with long hold times and subsequent connection issues.
- Inconsistent call ringing leading to missed calls.
- Concerns about call connectivity and missed notifications.
Dialpad's Support Options
Contact
(855) 342-5723