Docsie logo

Docsie

by Docsie · Since 2022
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ActiveAvailable globallyCloud
Quick facts
VendorDocsie
Year launched2022
StatusActive
Location701 Tillery St Unit 12 Austin, Texas 78702, US
Countries servedGlobal
Languages4
Integrations5+
Free tier
Free trial
Contact salesYES

About Docsie

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Docsie is an AI-powered enterprise knowledge base software that helps businesses streamline their documentation processes. It centralizes Standard Operating Procedures (SOPs), user manuals, help documents, and product documentation, providing a structured and searchable knowledge base. With its AI-driven capabilities, Docsie significantly reduces documentation time while ensuring consistency and accuracy. The platform features an intuitive user interface with a clean design, allowing users to create, edit, and manage content effortlessly. Docsie integrates with AI chatbots, developer portals, and video-to-documentation tools, making it compatible with various enterprise systems. As a cloud-based solution, it is accessible across devices, ensuring seamless usability. Docsie’s key features include AI-powered technical writing assistants, a knowledge base chatbot for real-time assistance, and role-based documentation access. It also offers Single Sign-On (SSO) for enhanced security and project management tools for streamlined workflows. Other functionalities include public and private knowledge base management, powerful AI search, in-app help widgets, and granular permission controls. Customer support is available 24/7, providing businesses with extensive documentation, training resources, and live assistance.

Pros & Cons

What users like
  • +Affordable – Cost-effective compared to competitors.
  • +Easy to Use – User-friendly interface for creating knowledge bases.
  • +Good Collaboration Features – Supports remote teamwork efficiently.
  • +Excellent Customer Support – Responsive and helpful service.
  • +Innovative Updates – Regular improvements and new features.
What users flag
  • Lack of Two-Factor Authentication – Security could be enhanced.
  • Limited Dashboard Features – Some users find the dashboard lacking.
  • No 24/7 Chat Support – Customer assistance could be expanded.
  • No Offline Version – Requires an internet connection to use.

Features

Key features

AI Technical Writer Assistants – Automates content creation and improves documentation accuracy.
Knowledge Base-Powered Chatbot – Enhances user engagement by offering real-time assistance.
Documentation from Video – Converts videos into structured documentation.
Role-Based Documentation – Controls access based on user roles.
Single Sign-On (SSO) – Provides secure, streamlined login access.

Additional features

Public & Private Knowledge Base – Supports both internal and external documentation needs.
Powerful AI Search – Enables instant document retrieval.
In-App Help Widgets – Provides users with interactive guidance.
Project Management/Workflows – Manages complex documentation processes.
Granular Permissions – Controls access and user roles in-depth.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Standard

USD 143

Premium

USD 341

Business

USD 449

Countries & Languages

Global
Countries served
4
Interface languages
10
Billing currencies

Interface languages

EnglishEspañolFrançaisPortuguês

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB

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