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Software Status:Active

About Document360

Document360 is a knowledge base software from Kovai.co designed to create, manage, and publish knowledge bases, guides, manuals, and SOPs. It provides a portal for editors, writers, and reviewers, a site for customers and employees, and pro analytics so teams can maintain secure, organized, and searchable documentation. With Document360, users can turn ideas into documents using Eddy AI and drive real documentation results. The platform supports custom workflow builders and includes a support ticket deflector to simplify customer inquiries. Trusted by thousands of businesses across 150+ countries, Document360 is suitable for teams and organizations that need a reliable solution for managing their documentation needs. Key capabilities: Portal For Editors, Writers, and Reviewers Site For Customers and Employees Pro Analytics Custom Workflow Builder Support Ticket Deflector Best for: teams that need to create and manage documentation efficiently.

Document360 Details

Vendor
Kovai.co
Year Launched
2017
Location
Unit 2, White Oak Square, London Road, SWANLEY, England BR8 7AG, GB
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Swedish, Spanish, Portuguese
Users
Administrator, Developer, Content Creator, Knowledge Manager, Support Agent, End User
Industries Served
SaaS, Manufacturing, Healthcare, Financial Services, Education, IT & Consulting
Tags
Knowledge Base, Documentation, AI-powered, Self-service, Online manuals, SOPs

Document360's In-App Market Place

Does Document360 have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • • User-friendly interface
  • • Easy to create and manage knowledge bases
  • • Robust features for knowledge management
  • • Great customer support
  • • Good value for money
  • • Strong integration capabilities
  • • Offers a free trial
  • • Customizable branding and navigation
  • • Powerful search engine
  • • Flexible access control options
  • • Limited functionality in the free plan
  • • Can be difficult to learn at first
  • • Limited customization options for the home page
  • • Some errors can be difficult to fix
  • • Lacks spell check

Document360's Support Options

Chatbot

Available

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