About Document360
Document360 is a knowledge base software from Kovai.co designed to create, manage, and publish knowledge bases, guides, manuals, and SOPs. It provides a portal for editors, writers, and reviewers, a site for customers and employees, and pro analytics so teams can maintain secure, organized, and searchable documentation. With Document360, users can turn ideas into documents using Eddy AI and drive real documentation results. The platform supports custom workflow builders and includes a support ticket deflector to simplify customer inquiries. Trusted by thousands of businesses across 150+ countries, Document360 is suitable for teams and organizations that need a reliable solution for managing their documentation needs. Key capabilities: Portal For Editors, Writers, and Reviewers Site For Customers and Employees Pro Analytics Custom Workflow Builder Support Ticket Deflector Best for: teams that need to create and manage documentation efficiently.
Document360 by [Kovai.co](http://Kovai.co) is a feature-rich knowledge management platform launched in 2018 to help businesses efficiently create, manage, and share their knowledge bases. It quickly gained traction due to its user-friendly interface, advanced functionalities, and integration capabilities, making it a preferred choice for companies seeking to streamline their documentation processes. The software is designed for businesses of various sizes and industries, from IT and healthcare to finance and FMCG, offering tools to cater to both small teams and large enterprises. The robust nature of the platform combined with its seamless performance and integration capabilities makes it a valuable tool in the ever-evolving digital workspace. One of the most notable aspects of Document360 is its clean and modern user interface, which offers an intuitive user experience. The minimalistic design makes navigation straightforward, with a well-organized sidebar that provides easy access to different sections of the software. The advanced WYSIWYG editor supports markdown syntax and keyboard shortcuts, enhancing the content creation and formatting process.
Pros & Cons
- +• User-friendly interface
- +• Easy to create and manage knowledge bases
- +• Robust features for knowledge management
- +• Great customer support
- +• Good value for money
- +• Strong integration capabilities
- +• Offers a free trial
- +• Customizable branding and navigation
- +• Powerful search engine
- +• Flexible access control options
- −• Limited functionality in the free plan
- −• Can be difficult to learn at first
- −• Limited customization options for the home page
- −• Some errors can be difficult to fix
- −• Lacks spell check
Features
Key features
- • Site for Customers and Employees
- Provides a user-friendly interface for both customers and employees to access information.
- • Branding & Customization
- Allows customization of the knowledge base with your company branding and navigation.
- • AI-powered Search Engine
- Offers a powerful search function that delivers relevant results quickly.
- • Security & Access Control
- Provides options to control access to your knowledge base by making it public or private and setting user permissions.
- • Public or Private Knowledge Base
- You can choose to make your knowledge base publicly accessible or require login for access.
- • IP Restriction
- Limit access to your knowledge base to specific IP addresses.
- • Portal Role Restriction
- Restrict access to certain knowledge base categories or versions based on user roles.
- • Reader Management
- Manage user access through various methods including adding users manually, importing them via CSV or API, allowing self-registration, and integrating with Single Sign-On (SSO).
- • SSO & SAML Integration
- Allow users to log in using their existing SSO credentials for easy access.
Additional features
- • Branded Login Page
- Customize the login page to match your company branding.
- • Rating & Feedback
- Enable users to rate content and provide feedback to improve your knowledge base.
- • Built-in Integrations
- Integrate your knowledge base with other tools you use such as analytics software, chat software, and commenting software.
- • Multiple Display Options
- Offer users a choice between light and dark mode for content viewing.
- • Content Sharing
- Generate shareable links for specific articles to allow access to external users.
- • Contributor Display
- Choose to display the names of the people who created or updated the content.
- • Status Indicator
- Inform users if an article is newly added or recently updated.
- • Custom CSS/JavaScript
- Advanced users can use custom coding to further customize the knowledge base.
- • SEO Optimization
- Optimize your knowledge base content for search engines like Google.
Pricing
Monthly plans
Billed Annually
USD 199
Billed Annually
USD 399
Countries & Languages
Interface languages
Billing currencies
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About Document360
Document360 is a knowledge base software from Kovai.co designed to create, manage, and publish knowledge bases, guides, manuals, and SOPs. It provides a portal for editors, writers, and reviewers, a site for customers and employees, and pro analytics so teams can maintain secure, organized, and searchable documentation. With Document360, users can turn ideas into documents using Eddy AI and drive real documentation results. The platform supports custom workflow builders and includes a support ticket deflector to simplify customer inquiries. Trusted by thousands of businesses across 150+ countries, Document360 is suitable for teams and organizations that need a reliable solution for managing their documentation needs. Key capabilities: Portal For Editors, Writers, and Reviewers Site For Customers and Employees Pro Analytics Custom Workflow Builder Support Ticket Deflector Best for: teams that need to create and manage documentation efficiently.
Document360 Details
Document360's In-App Market Place
Does Document360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Billed Annually
USD 199
Billed Annually
USD 399
Accepted Payment Currencies
USD ($)
Pros & Cons
- • User-friendly interface
- • Easy to create and manage knowledge bases
- • Robust features for knowledge management
- • Great customer support
- • Good value for money
- • Strong integration capabilities
- • Offers a free trial
- • Customizable branding and navigation
- • Powerful search engine
- • Flexible access control options
- • Limited functionality in the free plan
- • Can be difficult to learn at first
- • Limited customization options for the home page
- • Some errors can be difficult to fix
- • Lacks spell check
Document360's Support Options
Document360's Alternatives
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Intellectual Property Manager (IPM) (billetteriesoftware.com)
Intellectual Property Manager (IPM) is a management software from Billetterie Software designed for organizing and…
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