Doxim Payment logo

Doxim Payment

by Doxim · Since 2000
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorDoxim
Year launched2000
StatusActive
Location2375 Fremont Connector, #1160, Port Coquitlam, British Columbia V3B 0N9, CA
Countries servedGlobal
Languages13
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Doxim Payment

Doxim Payment delivers a secure omnichannel billing and payment platform that simplifies customer payments, digital bill presentment, reconciliation, and payment processing for highly regulated organizations.

Doxim Payment is an omnichannel bill payment and payment processing platform designed to streamline the entire bill-to-payment lifecycle for organizations operating in highly regulated industries. The solution combines digital bill presentment, payment acceptance, customer self-service capabilities, reconciliation, payment posting, and customer communications management into a single platform. By enabling customers to access bills, make payments, view account information, and manage payment preferences through multiple channels, Doxim Payment improves customer engagement while reducing operational complexity. The platform supports utilities, healthcare providers, financial institutions, and other regulated organizations that require secure, compliant, and efficient billing and payment processes. Doxim Payment integrates with existing core systems through APIs, webhooks, and batch file transfers, ensuring seamless data exchange and real-time payment updates. Its SaaS-based architecture allows organizations to offer branded customer portals, automate payment processing workflows, simplify reconciliation activities, and support digital transformation initiatives. With compliance standards including PCI DSS, NACHA, and SOC 2, the platform prioritizes security and regulatory adherence.

Pros & Cons

Pros
  • Provides a unified platform for both bill presentment and payment processing.
  • Offers deep integration capabilities with core systems like CIS for real-time reconciliation.
  • Supports a wide range of payment channels including mobile, IVR, and walk-in POS.
  • Maintains high security standards including PCI DSS and SOC 2 compliance.
  • Enables hyper-personalized customer experiences through branded, white-labeled portals.
Cons
  • Implementation typically requires integration with core systems, which may involve significant setup time.
  • Pricing is not publicly listed and requires contact with sales for custom quotes.
  • The platform is primarily focused on highly regulated industries, which may limit its utility for general-purpose businesses.

Features

Key features

Omnichannel Bill Presentment

Delivers bills across print and digital channels to improve customer engagement and compliance.

Real-Time Payment Posting

Synchronizes payment data directly with core systems like Customer Information Systems (CIS) for accurate reconciliation.

Configurable Fee Models

Supports flexible convenience fee structures based on transaction amounts, payment methods, or account types.

Self-Service Portal

Provides a white-labeled, mobile-first interface for customers to view bills, manage accounts, and schedule payments.

Automated Recurring Payments

Enables customers to enroll in AutoPay and schedule recurring transactions through a secure portal.

Additional features

Multi-Channel Payment Support

Accepts payments via web portals, mobile devices, pay-by-text, phone IVR, kiosks, and walk-in POS.

Advanced Reporting

Offers cloud-based dashboards and reports for tracking payment activity, trends, and performance.

Security Compliance

Maintains PCI DSS, NACHA, and SOC 2 compliance with tokenization for sensitive data protection.

API Integration

Supports real-time, synchronous integration with core systems for data extraction and payment confirmation.

Webhook Notifications

Sends automated callbacks to external URLs for real-time data updates and workflow triggers.

Batch File Processing

Handles high-volume, scheduled payment processing via SFTP and SSH.

Administrative Controls

Allows management of user roles and permissions to control access to payment information.

Customer Insights

Centralizes payment history and behavior data to help identify trends and improve service experiences.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
13
Interface languages
11
Billing currencies

Interface languages

EnglishFrenchSpanishGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicen

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN🇺🇸USD

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