About doxoDIRECT
A cloud-based bill payment platform that enables businesses to accept payments from customers via credit card, debit card, digital wallet, or ACH. It provides real-time payment tracking, automated reconciliation, and IVR pay-by-phone capabilities.
doxoDIRECT is a cloud-based payment processing solution designed for billers and service providers to accelerate collections and improve customer experience. By integrating directly into a business's existing billing workflow, it allows customers to pay via credit card, debit card, digital wallet, or ACH. The platform is particularly noted for its real-time payment tracking and automated reconciliation, which help finance teams reduce manual data entry and administrative overhead. Key capabilities include 24/7 IVR pay-by-phone, customer-controlled autopay with spend limits, and paperless billing notifications. While the platform is highly mobile-optimized, its primary value proposition lies in its ability to handle bank return processing and NSF management, effectively acting as a secure, PCI-compliant extension of a business's own billing infrastructure. Support is provided through a dedicated Biller Success Team, and the platform is designed to integrate with virtually any accounting or ERP software.
Pros & Cons
- Automates bank return processing and NSF management to reduce administrative workload.
- Offers a mobile-optimized payment experience for customers across all devices.
- Provides real-time visibility into payment status and daily reconciliation files.
- Supports multiple payment methods including digital wallets and ACH.
- Includes 24/7 automated pay-by-phone capabilities via IVR.
- Pricing for transaction fees is not publicly disclosed and requires contact with the sales team.
- Integration setup requires coordination with the Biller Success Team rather than a self-service API.
Features
Key features
Provides visibility into scheduled, pending, and completed transactions to streamline reconciliation.
Includes autopay functionality within the payment flow to reduce manual paperwork and delinquency.
Offers 24/7 pay-by-phone services to reduce strain on internal support resources.
Uses PCI-compliant encryption and tokenization to protect customer financial information.
Connects with existing financial, accounting, or billing software systems for daily reconciliation.
Additional features
Sends automated bill updates and payment reminders to customers.
Allows customers to set spend limits for automated payments.
Ensures consistent functionality across smartphones, tablets, and desktop devices.
Supports paperless billing to help customers avoid late payments.
Provides dedicated support for onboarding and ongoing account management.
Delivers automated reports to match payments with internal customer records.
Facilitates customer adoption through custom payment links and bill inserts.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About doxoDIRECT
A cloud-based bill payment platform that enables businesses to accept payments from customers via credit card, debit card, digital wallet, or ACH. It provides real-time payment tracking, automated reconciliation, and IVR pay-by-phone capabilities.
doxoDIRECT Details
doxoDIRECT's In-App Market Place
Does doxoDIRECT have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. Virtual Terminal - Allows users to process payments directly through the doxo platform without the need for a physical terminal.
2. Recurring Billing - Enables users to set up automated recurring payments for their customers
making it easier to manage payment schedules.
3. Mobile Payments - Allows users to accept payments from customers through a mobile app
making it convenient for both parties.
4. Invoice Management - Helps users create and manage invoices directly within the doxo platform
streamlining the billing process.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), AED (د.إ)
Pros & Cons
- Automates bank return processing and NSF management to reduce administrative workload.
- Offers a mobile-optimized payment experience for customers across all devices.
- Provides real-time visibility into payment status and daily reconciliation files.
- Supports multiple payment methods including digital wallets and ACH.
- Includes 24/7 automated pay-by-phone capabilities via IVR.
- Pricing for transaction fees is not publicly disclosed and requires contact with the sales team.
- Integration setup requires coordination with the Biller Success Team rather than a self-service API.
doxoDIRECT's Support Options
Email Address
billerhelp@doxo.comContact
206-319-0097Documentation
https://www.doxo.com/support/Chatbot
AvailableLive Chat
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