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E-Helpdesk Support

0(0 reviews)
Software Status:Discontinued

About E-Helpdesk Support

E-Helpdesk Support is a helpdesk software from E-Helpdesk designed for managing customer support inquiries. It provides ticket management, knowledge base creation, and reporting tools so teams can efficiently track requests and improve response times. With its intuitive interface, users can easily navigate and access support tickets, while the knowledge base allows for self-service for common issues. The reporting tools give insights into team performance and customer satisfaction. Key capabilities: ticket management knowledge base reporting tools user assignments customer feedback Best for: support teams that need to manage and respond to customer inquiries effectively.

E-Helpdesk Support Details

Vendor
E-Helpdesk
Year Launched
Location
123 Main Street, Suite 100, Anytown, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Administrator, Customer Support Representative, End User
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing, Hospitality, IT, Government, Non-profit.
Tags
Help Desk, E-Helpdesk, Support

E-Helpdesk Support's In-App Market Place

Does E-Helpdesk Support have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. Live Chat: Allows users to chat in real-time with customers seeking support on the helpdesk.

2. Ticketing System: Helps organize and manage customer support requests through a ticketing system.

3. Knowledge Base: Provides a self-service portal where customers can access FAQs

articles

and tutorials for resolving common issues.

4. Social Media Integration: Allows for seamless integration with social media platforms to provide support through various channels.

5. Reporting and Analytics: Provides detailed analytics and reporting to track and analyze performance and customer satisfaction metrics.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Centralized ticket management system streamlines communication and ensures all tickets are tracked and resolved efficiently
  • Ability to categorize and prioritize tickets based on urgency, allowing for quicker resolution of critical issues
  • Customizable reporting and analytics features provide valuable insights into support team performance and areas for improvement
  • Knowledge base feature enables self-service for users, reducing the number of tickets and improving efficiency
  • Integration with other systems and applications streamlines workflows and enhances collaboration within the team
  • Limited customization options for ticketing system
  • Lack of integration with other tools or platforms
  • Steep learning curve for new users
  • Slow response times from customer support team
  • Lack of reporting and analytics features for tracking performance
  • Limited scalability for growing businesses

E-Helpdesk Support's Support Options

E-Helpdesk Support's Alternatives