About EasyCall Cloud
EasyCall Cloud is a cloud communication software from Easy4cloud that provides voice and video calling capabilities. It includes features such as call recording, virtual teams, and integration with CRM systems so users can maintain effective communication across remote locations. This platform is designed for businesses looking to improve their calling solutions without significant infrastructure investment. EasyCall Cloud supports various devices and offers scalability to meet the needs of growing organizations. Key capabilities: call recording virtual teams CRM integration multi-device support cloud-based infrastructure Best for: businesses that need reliable communication solutions for remote collaboration.
EasyCall Cloud by Easy4cloud is an all-encompassing call center software solution, developed to support businesses in managing communication and enhancing customer service operations. Built with scalability in mind, the software provides a wide array of tools to streamline both inbound and outbound call processes, making it highly adaptable for various business sizes and sectors. Its primary features include VoIP integration, call routing, real-time analytics, call recording, and CRM integration—all of which work in tandem to boost the efficiency of customer interactions and the overall productivity of call center agents. The user interface of EasyCall Cloud has been designed for simplicity and ease of use, making it approachable even for users with minimal technical experience. Users appreciate the clean and organized dashboard, which facilitates straightforward navigation and quick access to essential tools. Additionally, the platform’s customizable widgets and drag-and-drop functionality allow users to tailor their workspace to suit their needs, improving workflow and accessibility. By reducing the complexity of setup and navigation, EasyCall Cloud ensures that agents and managers can begin utilizing the software effectively with minimal learning time.
Pros & Cons
- +Ease of Use: Users consistently praise the software's user-friendly interface and intuitive design.
- +VoIP Capabilities: Advanced VoIP features for efficient and cost-effective calling.
- +Omnichannel Support: Ability to engage with customers across multiple channels, including SMS, email, and social media.
- +Scalability and Flexibility: The cloud-based solution offers scalability to accommodate growing business needs.
- +Good Customer Service: Positive feedback on the quality of customer support.
- −Reporting Features: Some users have expressed dissatisfaction with the reporting capabilities.
- −Mobile App: The lack of a dedicated mobile app is a drawback for some users.
- −Technical Issues: Occasional software glitches and hardware compatibility issues have been reported.
Features
Key features
- 1. Inbound and Outbound Calls
- Manage both incoming and outgoing calls for your contact center.
- 2. Omnichannel Support
- Reach customers through various channels like SMS/FAX, VoIP, Social Selling, Chatbots, and Telegram.
- 3. Cloud-Based
- Fully managed solution in the cloud, eliminating hardware costs and enabling remote access.
- 4. Secure
- Encrypted data management for security and GDPR compliance.
- 5. Unlimited VoIP Lines
- Benefit from unlimited VoIP lines for cost-effective communication.
- 6. Advanced VoIP Management
- Utilize advanced features for VoIP call management.
- 7. Dedicated Support
- Receive dedicated support specific to your country.
Additional features
- 1. CRM Cloud
- Manage and administer your contact center entirely online.
- 2. Predictive Dialer
- Reduce waiting times between calls for increased efficiency.
- 3. Real-time Reporting
- Track progress, campaign results, outcomes, and appointments.
- 4. Call Recording
- Record calls for quality control and to store verbal orders digitally.
- 5. VoIP with Favorable Rates
- Enjoy VoIP calls with competitive rates for your business.
- 6. Appointment Management
- Manage appointments and order closing by agents and the sales team.
- 7. International Numbering
- Obtain phone numbers for international operations.
- 8. Multi-Level Reporting
- Generate reports on call activity and sales trends for deeper insights.
- 9. Appointment Management with Geolocation
- Schedule appointments and track agent location for better coordination.
- 10. Multiline VoIP with No Fees
- Utilize multiple VoIP lines without additional charges.
- 11. -as-You-Go Model
- Scale your usage and pay only for the workstations you need.
- 12. Third-Party Integrations
- Integrate EasyCall Cloud with existing software for a unified system.
- 14. Modular Development
- Customize the platform with add-on modules based on your needs.
- 15. Recording Options
- Choose between silent and active listening recording modes.
- 16. Monthly Payments
- Benefit from a flexible monthly payment structure.
- 17. Mobile App
- Download the EasyCall Agents app for remote work on Android and iOS devices.
- 18. Dedicated Support Team
- Access a dedicated support team throughout the development process.
- 19. No Downtime or Hardware Costs
- Eliminate downtime and hardware management expenses.
- 20. No User or Location Restrictions
- Manage users and access from anywhere.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About EasyCall Cloud
EasyCall Cloud is a cloud communication software from Easy4cloud that provides voice and video calling capabilities. It includes features such as call recording, virtual teams, and integration with CRM systems so users can maintain effective communication across remote locations. This platform is designed for businesses looking to improve their calling solutions without significant infrastructure investment. EasyCall Cloud supports various devices and offers scalability to meet the needs of growing organizations. Key capabilities: call recording virtual teams CRM integration multi-device support cloud-based infrastructure Best for: businesses that need reliable communication solutions for remote collaboration.
EasyCall Cloud Details
EasyCall Cloud's In-App Market Place
Does EasyCall Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), HKD ($), NOK (kr)
Pros & Cons
- Ease of Use: Users consistently praise the software's user-friendly interface and intuitive design.
- VoIP Capabilities: Advanced VoIP features for efficient and cost-effective calling.
- Omnichannel Support: Ability to engage with customers across multiple channels, including SMS, email, and social media.
- Scalability and Flexibility: The cloud-based solution offers scalability to accommodate growing business needs.
- Good Customer Service: Positive feedback on the quality of customer support.
- Reporting Features: Some users have expressed dissatisfaction with the reporting capabilities.
- Mobile App: The lack of a dedicated mobile app is a drawback for some users.
- Technical Issues: Occasional software glitches and hardware compatibility issues have been reported.
EasyCall Cloud's Support Options
Email Address
sales@easycallcloud.comContact
+442036951820EasyCall Cloud's Alternatives
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