elevio logo

elevio

0(0 reviews)
Software Status:Active

About elevio

Elevio is a customer engagement software from Dixa that helps increase user engagement and loyalty while reducing support costs. It combines Embedded Assistant, Inject Hotspots, and Knowledge Base, so businesses can facilitate easier access to information for users. By incorporating various integrations, elevio allows companies to customize their support delivery without needing to change their existing product. This versatility makes it a valuable tool for both Fortune 500 companies and small SaaS sites. Key capabilities: Embedded Assistant Inject Hotspots Knowledge Base Integrations Embed Elements Best for: companies that need to improve user use and reduce customer support efforts.

elevio Details

Vendor
Dixa
Year Launched
2015
Location
Vimmelskaftet 41a, 1st floor, Copenhagen, Capital Region 1161, DK
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Russian, Portuguese, Dutch, Japanese, Chinese, Korean, Polish, Turkish, Swedish, Norwegian, Danish, Finnish, Czech, Hungarian, Slovak, Arabic, Hebrew, Greek.
Users
Customer Support Agents, Help Desk Managers, Knowledge Base Managers, Customer Success Managers, Customer Experience Managers, Technical Support Specialists, Live Chat Operators, Customer Engagement Specialists.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, E-commerce, Real Estate
Tags
Customer Success, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Help Desk, Knowledge Management, Live Chat.

elevio's In-App Market Place

Does elevio have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), PHP (₱), SGD (S$)

Pros & Cons

  • Strong AI Capabilities: Features Mim AI agent for automation and agent assistance.
  • Omni-channel Native: All channels (phone, email, chat, social) are built-in, no plugins needed.
  • Unified Customer Data: Integrates with CRMs and e-commerce platforms for a holistic view.
  • Emphasis on Customer Experience: Focuses on "Customer Friendship™" combining empathy and AI.
  • Efficiency Gains: Claims significant improvements in productivity, resolution time, and agent efficiency.
  • Intuitive Agent Workspace: Designed to provide agents with everything they need in one place.
  • Built-in Analytics & QA: Offers tools to track performance and improve service quality.
  • B2C Limitation: The strong B2C focus might mean it's less ideal for businesses with significant B2B operations.
  • Potential Complexity of AI Features: Implementing and optimizing the AI features might require some expertise.
  • Learning Curve: While aiming for intuitiveness, a new platform with many features can still have a learning curve for agents.

elevio's Support Options

Documentation

https://docs.dixa.io/

Chatbot

Available

elevio's Alternatives