About Ellevo
Ellevo Next is a project management software from Ellevo that supports efficient project tracking. It includes task management, resource allocation, and reporting capabilities so teams can monitor progress and manage resources effectively. This platform is designed to facilitate collaborative workflows and improve communication among team members. Ellevo Next also offers customizable dashboards and real-time data insights for informed decision-making. Key capabilities: task management resource allocation reporting collaborative tools customizable dashboards Best for: project managers and teams that need to oversee multiple projects and track performance metrics.
Ellevo Tecnologia Ltda., founded in 2006 in Joinville, Brazil, is a software company focused on customer service management, workflow automation, and IT consulting. Its flagship product, Ellevo Service Desk, is designed to organize and automate customer service requests, enabling businesses to improve efficiency and accountability. The platform supports multi-channel communication (phone, email, chat, and web forms), ticket management, and SLA monitoring, ensuring that customer inquiries are tracked and resolved within defined timelines. Ellevo also provides workflow automation tools, allowing organizations to convert repetitive tasks into structured processes. A standout feature is its focus on customization and scalability, making it suitable for SMEs, corporates, and public institutions. Ellevo integrates with ERP and CRM systems, providing contextual insights during customer interactions. It also offers cloud-based infrastructure and mobile access, enabling distributed teams to manage requests efficiently.
Pros & Cons
- +Provides affordable service desk solutions tailored for SMEs and corporates.
- +Empowers businesses with multi-channel communication and ticket tracking.
- +Offers SLA monitoring tools to improve service accountability.
- +Builds trust with secure encryption and transparent audit trails.
- +Expands digital inclusion across underserved Latin American communities.
- −Faces strong competition from Zendesk, Freshdesk, and ServiceNow globally.
- −Integration with legacy enterprise systems may be complex.
- −Limited global visibility compared to multinational ITSM providers.
- −Requires heavy investment for scaling adoption outside Latin America.
- −Customer support capacity may be stretched during rapid growth.
Features
Key features
- Ticket Management System – Track, categorize, and resolve customer requests efficiently.
- Multi-Channel Communication – Accept tickets via email, chat, phone, or forms.
- SLA Monitoring Tools – Ensure service quality through defined response times.
- Workflow Automation Features – Convert repetitive tasks into structured smart workflows.
- Performance Dashboards – Provide insights into customer service metrics and KPIs.
- Custom Branding Options – Tailor portals and dashboards for corporate identity.
- Integration with CRM/ERP – Connect seamlessly with enterprise management systems.
- Cloud-Based Infrastructure – Scale operations securely across multiple geographies.
- Mobile App Access – Manage tickets and tasks via smartphones and tablets.
- Offline Mode Support – Continue operations without internet connectivity interruptions.
Additional features
- Push Notifications – Alert users instantly about updates and task changes.
- Role-Based Access Control – Assign permissions based on user roles securely.
- Drag-and-Drop Workflow Tools – Simplify workflow creation without coding expertise.
- Custom Alerts – Notify teams about SLA breaches or urgent issues.
- Audit Trail Records – Maintain transparent logs of all service desk activities.
- Risk Management Tools – Identify and mitigate service delivery risks proactively.
- Community Empowerment – Support SMEs with affordable service desk solutions.
- Policy Compliance Tools – Ensure adherence to IT and customer service regulations.
- Data Export Options – Generate compliance-ready reports for audits and reviews.
- End-to-End Control – Track requests from intake through resolution efficiently.
Pricing
Countries & Languages
Available in
Interface languages
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About Ellevo
Ellevo Next is a project management software from Ellevo that supports efficient project tracking. It includes task management, resource allocation, and reporting capabilities so teams can monitor progress and manage resources effectively. This platform is designed to facilitate collaborative workflows and improve communication among team members. Ellevo Next also offers customizable dashboards and real-time data insights for informed decision-making. Key capabilities: task management resource allocation reporting collaborative tools customizable dashboards Best for: project managers and teams that need to oversee multiple projects and track performance metrics.
Ellevo Details
Ellevo 's In-App Market Place
Does Ellevo have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
BRL (R$)
Pros & Cons
- Provides affordable service desk solutions tailored for SMEs and corporates.
- Empowers businesses with multi-channel communication and ticket tracking.
- Offers SLA monitoring tools to improve service accountability.
- Builds trust with secure encryption and transparent audit trails.
- Expands digital inclusion across underserved Latin American communities.
- Faces strong competition from Zendesk, Freshdesk, and ServiceNow globally.
- Integration with legacy enterprise systems may be complex.
- Limited global visibility compared to multinational ITSM providers.
- Requires heavy investment for scaling adoption outside Latin America.
- Customer support capacity may be stretched during rapid growth.
Ellevo 's Support Options
Email Address
support@ellevo.comContact
1-800-555-1234Documentation
https://ellevo.com/documentationCommunity Forums
https://ellevo.com/communityChatbot
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