Enghouse eKMS logo

Enghouse eKMS

0(0 reviews)
Software Status:Active

About Enghouse eKMS

[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]

Enghouse eKMS Details

Vendor
Enghouse interactive
Year Launched
1998
Location
80 Tiverton Court, Suite 800 Markham, Ontario L3R 0G4 Canada
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, German, French, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic.
Users
Contact Center Agents, Customer Service Representatives, Customer Support Specialists, Help Desk Technicians, Knowledge Base Administrators, Knowledge Management Officers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Contact Center Software, Unified Communications, Workforce Management, IVR, Customer Interaction Management, Call Center Software, Cloud Communications

Enghouse eKMS's In-App Market Place

Does Enghouse eKMS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), KRW (₩), INR (₹)

Pros & Cons

  • Omnichannel Communication: Centralizes all communication channels in one platform.
  • Highly Scalable: Suitable for both small businesses and large enterprises with different deployment options.
  • Strong Integrations: Offers a wide range of integrations with popular CRM and communication tools.
  • Cloud or On-Premise: Flexible deployment options depending on company needs.
  • Workforce Optimization: Advanced WFO tools for managing agent productivity.
  • Complex Setup: May require a steep learning curve during setup and implementation.
  • Customization Limits: Some customization options may be limited compared to other competitors.
  • High Resource Requirements: Requires significant system resources, especially in on-premise deployments.
  • No In-App Marketplace: Lack of an internal marketplace for easy feature expansion.

Enghouse eKMS's Support Options

Enghouse eKMS's Alternatives