Enreach Contact logo

Enreach Contact

by Enreach · Since 2007
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ActiveAvailable globallyCloud
Quick facts
VendorEnreach
Year launched2007
StatusActive
LocationEnreach in Finland Mannerheimintie 117, 00280 Helsinki, Finland
Countries servedGlobal
Languages4
Integrations
Free tier
Free trial
Contact salesYES

About Enreach Contact

Enreach Contact is a communication software from Enreach that aims to improve business efficiency with integrated communication solutions. It provides Voice Technologies for better IT, Call Center improvement, and Customer use so organizations can connect more effectively with customers. Additionally, it offers Sales Management and Voice for Salesforce, allowing users to bring voice capabilities into their preferred tools. This integration contributes to more reachable and efficient staff, as demonstrated by Tapiolan Lämpö’s improved performance and Pohjantähti’s 25% more effective resource utilization. Key capabilities: Voice Technologies Call Center improvement Customer use Sales Management Voice for Salesforce Best for: businesses that need effective communication and resource management.

Enreach Contact is a robust cloud-based communication platform designed to unify and optimize customer interactions across various channels. By integrating voice technologies, sales tools, and customer experience solutions, it empowers organizations to streamline their operations and enhance client satisfaction. Trusted by prominent enterprises, especially in the Nordic region, Enreach focuses on delivering seamless collaboration between teams and customers through advanced AI-powered features and omnichannel support. Its solutions enable businesses to consolidate voice, video, chat, email, and social media interactions, making communication more efficient and effective. The software’s intuitive user interface ensures an easy and streamlined experience for both users and administrators. It integrates effortlessly with popular tools such as Salesforce, Microsoft Teams, and Dynamics 365, allowing users to manage calls, customer data, and CRM functionalities within a single workspace. With features like real-time call transcription and predictive analytics, Enreach simplifies complex workflows and enhances decision-making processes. Its cloud-based infrastructure ensures accessibility across devices and eliminates the need for additional installations, making it a practical choice for diverse teams.

Pros & Cons

What users like
  • +Comprehensive integration with leading CRMs.
  • +Advanced AI features for customer insights and automation.
  • +Omnichannel communication capabilities.
  • +Strong compatibility with mobile and desktop environments.
What users flag
  • Pricing details are not publicly available.
  • Advanced customization may require technical expertise

Features

Key features

AI-Powered Call Transcription
Transcribes calls in real time to deliver actionable CRM insights.
Embedded Voice
Integrates voice functionality directly into tools like Salesforce and Microsoft Teams.
Omnichannel Communication
Centralizes voice, video, chat, email, and social media interactions in one platform.
Predictive Analytics
Enhances sales campaigns by targeting the most valuable leads.
Smart IVRs and Chatbots
Automate customer interactions with natural voice responses and 24/7 availability.
Live Call Recommendations
Provides agents with real-time suggestions during calls to boost efficiency.

Additional features

Seamless CRM Integration
Integrates with tools like Dynamics 365 and Salesforce for unified data management.
Mobile and Browser Accessibility
Offers compatibility without requiring additional installations.
Real-Time Insights
Tracks performance metrics and customer data for better decision-making.
Customizable Dashboards
Allows managers to create tailored views for tracking KPIs.
Fixed Mobile Convergence
Ensures all call details are recorded and accessible in the CRM.
Salesforce Service Cloud Integration
Provides advanced telephony and customer support functionalities.
Microsoft Teams Telephony Features
Enhances Teams with real phone number capabilities.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
4
Interface languages
3
Billing currencies

Interface languages

EnglishDanskSuomiSvenska

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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