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ExDesk

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About ExDesk

ExDesk is a digital workspace platform from ExDesk that provides remote team collaboration. It includes project management tools, real-time messaging, and file sharing capabilities so teams can communicate and work efficiently from different locations. ExDesk supports various integrations, allowing users to connect with other software solutions they already use. Additionally, it offers customizable dashboards that help users track progress on tasks and projects easily. Key capabilities: project management tools real-time messaging file sharing software integrations customizable dashboards Best for: remote teams that need a unified platform for collaboration and task management.

ExDesk Details

Vendor
ExDesk - ExDesk
Year Launched
Location
Seattle, Washington, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese
Users
Administrator, Customer Service Representative, IT Support Specialist, Help Desk Manager
Industries Served
Healthcare, Education, Retail, Finance, Technology, Manufacturing
Tags
Customer Service, Help Desk, Ticketing System, Customer Support, Technical Support

ExDesk's In-App Market Place

Does ExDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

4

Mini Apps

1. Live Chat by ExDesk - This add-on allows you to provide real-time chat support to your customers directly from ExDesk.

2. Custom Reports by ExDesk - With this add-on

you can create custom reports to analyze your customer service performance and optimize your workflow.

3. Social Media Integration by ExDesk - This add-on lets you integrate your social media accounts with ExDesk for seamless customer support across all channels.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), SGD (S$), INR (₹), RUB (₽)

Pros & Cons

  • Easy ticket management system that allows for efficient organization and tracking of customer inquiries
  • Customizable knowledge base feature for easy access to frequently asked questions and helpful resources
  • Multi-channel support allows for seamless communication with customers through email, chat, and social media
  • Reporting and analytics tools provide valuable insights into customer satisfaction and support team performance
  • Integration with other software systems such as CRM and e-commerce platforms for a streamlined customer service experience
  • Limited customization options for ticketing system
  • Reports and analytics capabilities can be complex and difficult to navigate
  • Integration with third-party software may be limited
  • Steeper learning curve for new users
  • Customer support response time can vary
  • Some features may require additional costs or upgrades

ExDesk's Support Options

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