About FireWatch
FireWatch is a security software from Infographics UK designed to monitor and protect digital assets. It provides features such as real-time threat detection, automated reporting, and customizable alerts so organizations can maintain reliable cybersecurity measures. The software is designed to help identify potential vulnerabilities and respond promptly to security incidents. FireWatch supports various platforms and can be integrated into existing IT infrastructure. Key capabilities: real-time monitoring automated reporting customizable alerts incident response support vulnerability assessment Best for: IT security teams that need to protect their networks from potential threats.
FIREWATCH by Infographics UK is an enterprise-level fire department management solution designed to support complex operational, administrative, and workforce-management needs. Built for medium to large fire and rescue services, its primary purpose is to provide a unified ecosystem for incident management, staffing, resource planning, asset tracking, training, and compliance. The platform’s key strength lies in its ability to consolidate numerous departmental functions into one comprehensive and highly configurable system. The user interface of FIREWATCH is professional and structured, tailored for large organizations with diverse user roles. While the interface is dense due to its extensive capabilities, it remains intuitive once users become familiar with its layout. The dashboard-based navigation allows personnel to quickly access modules relevant to their role, and the system incorporates workflow-driven screens that guide users through essential processes. Functionality is where FIREWATCH excels. It includes advanced workforce management tools, such as automated rostering, attendance tracking, qualification management, and real-time availability monitoring. Its operational modules support incident recording, mobilization integration, fleet management, hydrant data, and risk intelligence.
Pros & Cons
- +Eliminates data duplication through a single point of entry for all departmental information.
- +Provides minute-by-minute, real-time visibility of crewing, vehicles, and resource availability.
- +The system is a proven, market-leading solution used by one-third of UK Fire and Rescue Services.
- +It supports flexible and modern work patterns like self-rostering and remote booking on/off duty.
- +Integrates seamlessly with mobilisation systems, HR, and payroll for cohesive management.
- −The core solution is designed for the UK fire service market, potentially limiting international use.
- −Implementing a fully integrated ERP system typically requires significant initial investment.
- −Migrating from a legacy system to FireWatch can be a complex, long-term project.
- −Reliance on cloud deployment means continuous use depends on internet stability and service uptime.
- −Access to advanced features like payroll and compensation requires implementing additional modules.
Features
Key features
- Integrated Resource Planning
- Connects resource planning, emergency response, and prevention functions to eliminate data silos across the FRS.
- Single Point of Entry (SPOE)
- Requires data input only once, which prevents duplication of effort and ensures consistency.
- Minute-by-Minute Visibility
- Provides real-time, up-to-the-minute status of every fire service person, asset, and crewing availability.
- Availability Management
- Generates organization status via real-time HR, availability, and vehicle data, supporting flexible work patterns and self-rostering.
- Mobile and Cloud Access
- Deployed as a fully-managed service via Microsoft Azure Cloud, accessible via a Web client and mobile app for users in the field.
- Mobilisation System Integration
- Connects with the FRS's mobilisation system to provide a real-time map view of resources and accurate operational data for dispatch.
Additional features
- Integrated Resource Planning, Response, and Prevention
- Connects these three core FRS functions to provide a complete, holistic view of the service.
- Eliminates Silos
- Breaks down departmental barriers by providing minute-by-minute visibility of all personnel and assets.
- Single Point of Entry (SPOE)
- Avoids duplication of effort by requiring data to be entered only once.
- Single View of Service
- Gives managers a consolidated view of the entire service and current crewing availability.
- Availability Management
- Provides real-time organization status using HR, availability, and vehicle data, presented in actionable dashboards.
- Flexible Rostering Support
- Supports traditional, flexible, and self-rostering work patterns, including a 'shift marketplace' for covering shortages.
- Workforce Management
- Allows firefighters to remotely book on and off duty via the mobile app, Web, or SMS, with support for roaming availability.
- Availability Map
- Features a real-time, web-based geographical map view of resources and assets for strategic decision-making.
- Cloud, SaaS & Mobile Deployment
- Can be deployed as a fully-managed service using the Microsoft Azure Cloud platform.
- Mobile App/Web Client
- Users can access key features from smart devices via the Web client, mobile app, and even a Microsoft Teams app.
- Integrations
- Connects with leading FRS mobilisation, payroll, SMS, and pager solutions, as well as core Microsoft solutions.
- TeamWatch® Version
- A generic version of the solution that can be adapted for use by other emergency or high-risk sectors.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FireWatch
FireWatch is a security software from Infographics UK designed to monitor and protect digital assets. It provides features such as real-time threat detection, automated reporting, and customizable alerts so organizations can maintain reliable cybersecurity measures. The software is designed to help identify potential vulnerabilities and respond promptly to security incidents. FireWatch supports various platforms and can be integrated into existing IT infrastructure. Key capabilities: real-time monitoring automated reporting customizable alerts incident response support vulnerability assessment Best for: IT security teams that need to protect their networks from potential threats.
FireWatch Details
FireWatch's In-App Market Place
Does FireWatch have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr.), CNY (¥), INR (₹), MXN ($)
Pros & Cons
- Eliminates data duplication through a single point of entry for all departmental information.
- Provides minute-by-minute, real-time visibility of crewing, vehicles, and resource availability.
- The system is a proven, market-leading solution used by one-third of UK Fire and Rescue Services.
- It supports flexible and modern work patterns like self-rostering and remote booking on/off duty.
- Integrates seamlessly with mobilisation systems, HR, and payroll for cohesive management.
- The core solution is designed for the UK fire service market, potentially limiting international use.
- Implementing a fully integrated ERP system typically requires significant initial investment.
- Migrating from a legacy system to FireWatch can be a complex, long-term project.
- Reliance on cloud deployment means continuous use depends on internet stability and service uptime.
- Access to advanced features like payroll and compensation requires implementing additional modules.
FireWatch's Support Options
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