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First Contact SaaS

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About First Contact SaaS

First Contact SaaS is a communication platform from First Contact Software aimed at facilitating customer interactions. It provides features such as live chat, email integration, and reporting analytics so organizations can effectively manage customer inquiries. The platform allows businesses to track conversations across multiple channels, analyze customer data for insights, and respond in real-time to inquiries. First Contact SaaS supports comprehensive customer engagement strategies and can be tailored to meet specific business needs. Key capabilities: live chat email integration reporting analytics multi-channel support customer data tracking Best for: businesses that need to improve their customer communication and support processes.

First Contact SaaS Details

Vendor
First Contact Software
Year Launched
1994
Location
Papiergasse 13, 4020 Linz, Austria
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Bengali, Punjabi, Urdu, Malay, Turkish, Vietnamese, Thai, Indonesian
Users
Manager, Sales Agent, Customer Service Representative, Marketer
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center, Lead Management, Telemarketing, First Contact, SaaS

First Contact SaaS's In-App Market Place

Does First Contact SaaS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

1. CallScripter: A plugin that provides customizable scripting for agents to follow during calls.

2. DialerAI: An add-on that automates dialing and call handling for increased efficiency.

3. LeadManager: A mini-app that organizes and tracks leads for more effective follow-up.

4. ContactCenterPro: A plugin that enhances contact center operations with features like call recording and quality monitoring.

5. PhoneIntegration: An add-on that integrates the software with a phone system for seamless communication.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$)

Pros & Cons

  • Allows for easy management of leads and contacts
  • Streamlines telemarketing efforts by providing a centralized platform for outreach
  • Provides real-time insights and analytics on call center performance
  • Automates follow-up processes to improve lead conversion rates
  • Offers customizable scripts and templates for consistent communication with leads.
  • Limited customization options for different types of businesses
  • Steep learning curve for new users
  • Poor integration with other software systems
  • Slow customer support response times
  • Lack of advanced reporting features for analyzing data
  • High monthly subscription fees for smaller businesses
  • Technical glitches and bugs that affect performance and functionality

First Contact SaaS's Support Options

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