About FixFinder
FixFinder is a platform for automating IT support and self-service. It excels by connecting the IT knowledge base directly to end-users, turning static documents into interactive, automated assistance.
FixFinder Details
Vendor
FixFinder
Year Launched
2022
Location
Sacramento, CA US
Deployment
cloud, web browser
Training Options
Countries Served
All Countries
Languages
English
Users
IT Administrators, Automotive Technicians, Parts Managers, Service Advisors
Industries Served
IT, Finance, Healthcare, Government
Tags
ITSM, Self Service, Help Desk, Automation, MSP Tool
FixFinder's In-App Market Place
Does FixFinder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- The desktop agent is lightweight and does not interfere with system performance.
- Connects seamlessly with a variety of popular PSA and ticketing tools.
- Increases employee productivity by providing instant fixes rather than waiting in a ticket queue.
- Administrators don't need programming skills to build highly complex troubleshooting logic.
- Significant reduction in Tier-1 support volume by solving issues before they reach a human agent.
- Primarily focused on desktop environments rather than mobile-first workforces.
- Relies on users' willingness to try the self-help tool before calling support.
- Decision trees must be manually updated whenever IT processes or software versions change.
- equires time and effort from the IT team to map out and build the decision trees accurately.