About FixFinder
FixFinder is a platform for automating IT support and self-service. It excels by connecting the IT knowledge base directly to end-users, turning static documents into interactive, automated assistance.
FixFinder is a platform for automating IT support and self-service. It excels by connecting the IT knowledge base directly to end-users, turning static documents into interactive, automated assistance. For a Business Analyst or IT Director, its value lies in operational scalability—it enables small support teams to handle large user bases by automating repetitive tasks. It is a strong choice for MSPs and enterprises looking to modernize their help desk with intelligent self-service.
Pros & Cons
- The desktop agent is lightweight and does not interfere with system performance.
- Connects seamlessly with a variety of popular PSA and ticketing tools.
- Increases employee productivity by providing instant fixes rather than waiting in a ticket queue.
- Administrators don't need programming skills to build highly complex troubleshooting logic.
- Significant reduction in Tier-1 support volume by solving issues before they reach a human agent.
- Primarily focused on desktop environments rather than mobile-first workforces.
- Relies on users' willingness to try the self-help tool before calling support.
- Decision trees must be manually updated whenever IT processes or software versions change.
- equires time and effort from the IT team to map out and build the decision trees accurately.
Features
Key features
Collects real-time user feedback on whether a "Wizard" successfully fixed their problem.
Deflects Tier-1 tickets by providing immediate answers to common issues on the user's desktop.
Can trigger automated scripts (like clearing a cache or restarting a service) based on user answers.
A no-code, intuitive interface for IT teams to map out resolution paths.
Converts complex playbooks into interactive Q&A sessions for users to follow.
Additional features
Tools for IT teams to share and improve troubleshooting trees based on recurring issues.
On-demand application installation and "fixes" through the desktop interface.
Displays current system outages or maintenance notices directly within the user app.
Allows IT departments to white-label the interface to match their company identity.
"Pulls" content from external sources like SharePoint or Bloomfire directly into the troubleshooting flow.
A repository for storing and organizing custom IT support processes.
A global search bar for users to find fixes or application guides instantly.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FixFinder
FixFinder is a platform for automating IT support and self-service. It excels by connecting the IT knowledge base directly to end-users, turning static documents into interactive, automated assistance.
FixFinder Details
FixFinder's In-App Market Place
Does FixFinder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- The desktop agent is lightweight and does not interfere with system performance.
- Connects seamlessly with a variety of popular PSA and ticketing tools.
- Increases employee productivity by providing instant fixes rather than waiting in a ticket queue.
- Administrators don't need programming skills to build highly complex troubleshooting logic.
- Significant reduction in Tier-1 support volume by solving issues before they reach a human agent.
- Primarily focused on desktop environments rather than mobile-first workforces.
- Relies on users' willingness to try the self-help tool before calling support.
- Decision trees must be manually updated whenever IT processes or software versions change.
- equires time and effort from the IT team to map out and build the decision trees accurately.
FixFinder's Alternatives
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