About FootPrints
FootPrints is an IT service management software platform from BMC Software designed for modern service desk needs. It includes IT service catalog management, configuration management database, and change management software so organizations can effectively manage IT services. This platform is ITIL compliant, ensuring alignment with best practices in IT service delivery. FootPrints offers functionalities that support tracking, managing incidents, and handling changes efficiently. Key capabilities: IT service catalog management configuration management database change management incident management reporting and analytics Best for: IT teams that need to manage service requests and IT operations effectively.
FootPrints by BMC Software is a comprehensive IT service management (ITSM) solution designed to streamline various processes within organizations across industries like electronic medical records, hospice, and help desk support. One of its standout features is its intuitive user interface, which offers a seamless experience for users navigating complex systems and operations. The software's clean design and easy navigation make it a user-friendly option for both novice and experienced users. In terms of core functionalities, FootPrints stands out from its competitors with its robust ticketing system, automation capabilities, and customizable workflows. This allows users to efficiently manage IT incidents, changes, and service requests with ease. Additionally, the software offers advanced reporting and analytics features, enabling organizations to track performance metrics and make data-driven decisions. Performance-wise, FootPrints excels in speed, efficiency, and reliability, particularly when handling large datasets or complex operations. Its ability to scale and adapt to the evolving needs of organizations makes it a reliable choice for businesses of all sizes. Moreover, the software seamlessly integrates with other tools and platforms, ensuring compatibility and interoperability across various systems.
Pros & Cons
- +ITIL verified in six processes – aligns with industry standards
- +Automation frees up IT staff for high-priority tasks
- +Fast time-to-value with pre-configured templates
- +Mobile-friendly interface for remote management
- +Highly customizable for expanding organizational needs
- −May require training for advanced workflow customization
- −Smaller organizations might find some features more than needed
- −Relies on ITIL framework, which may be complex for non-IT users
Features
Key features
- IT Service Management (ITSM) – ITIL-compliant platform for managing IT services efficiently
- Service Desk Automation – Automates routine workflows, ticket routing, and approvals
- Service Catalog Management – Organize and manage IT services for end-users
- Configuration Management Database (CMDB) – Track IT assets and their relationships
- Change Management – Plan, approve, and track IT changes securely
- Endpoint Management – Manage devices and endpoints across the organization
- Knowledge Management – Central repository for IT solutions and FAQs
- Mobile Help Desk – Access ITSM tools from mobile devices
- Workflow Automation – Drag-and-drop workflow designer for process automation
Additional features
- IT Service Management (ITSM) – ITIL-compliant platform for managing IT services efficiently
- Service Desk Automation – Automates routine workflows, ticket routing, and approvals
- Service Catalog Management – Organize and manage IT services for end-users
- Configuration Management Database (CMDB) – Track IT assets and their relationships
- Change Management – Plan, approve, and track IT changes securely
- Endpoint Management – Manage devices and endpoints across the organization
- Knowledge Management – Central repository for IT solutions and FAQs
- Mobile Help Desk – Access ITSM tools from mobile devices
- Workflow Automation – Drag-and-drop workflow designer for process automation
- Reporting & Visual Analysis – Create reports and visualize service impacts
- Service Level Management (SLAs) – Track, monitor, and enforce service agreements
- Business Rules Engine – Automate business processes and enforce rules
- Client Portals – Personalized portals for end-users and departments
- Flexible Integration – Extend ITSM to HR, facilities, bug tracking, and project management
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About FootPrints
FootPrints is an IT service management software platform from BMC Software designed for modern service desk needs. It includes IT service catalog management, configuration management database, and change management software so organizations can effectively manage IT services. This platform is ITIL compliant, ensuring alignment with best practices in IT service delivery. FootPrints offers functionalities that support tracking, managing incidents, and handling changes efficiently. Key capabilities: IT service catalog management configuration management database change management incident management reporting and analytics Best for: IT teams that need to manage service requests and IT operations effectively.
FootPrints Details
FootPrints's In-App Market Place
Does FootPrints have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Gbp (£), Eur (€), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Cny (¥), Sek (Kr), Nzd (Nz$), Krw (₩), Sgd (S$), Inr (₹), Rub (₽), Brl (R$), Try (₺), Zar (R), Thb (฿), Idr (Rp), Mxn (M$)
Pros & Cons
- ITIL verified in six processes – aligns with industry standards
- Automation frees up IT staff for high-priority tasks
- Fast time-to-value with pre-configured templates
- Mobile-friendly interface for remote management
- Highly customizable for expanding organizational needs
- May require training for advanced workflow customization
- Smaller organizations might find some features more than needed
- Relies on ITIL framework, which may be complex for non-IT users
FootPrints's Support Options
Email Address
support@bmc.comContact
1-800-942-4159Documentation
https://docs.bmc.com/docs/itsm1808Community Forums
https://communities.bmc.com/community/openspace/footprintsFootPrints's Alternatives
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