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FortiVoice

by Fortinet · Since 2000
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorFortinet
Year launched2000
StatusActive
LocationSunnyvale, California
Countries servedGlobal
Languages7
Integrations1+
Free tierN/A
Free trialN/A
Contact salesN/A

About FortiVoice

FortiVoice is a Unified Communications software from Fortinet that provides secure communication solutions for businesses. It combines voice, messaging, and video collaboration tools so teams can communicate effectively regardless of their location. FortiVoice offers a free product demo, access to FortiCloud for management, and services tailored for both centralized and distributed environments. Additionally, it includes comprehensive features that help manage communications efficiently and securely. Key capabilities: voice calling messaging services video conferencing user management cloud integration Best for: businesses that need reliable communication solutions to support their collaboration needs.

FortiVoice, a unified communications solution from Fortinet, is a powerful tool tailored to meet the dynamic needs of modern businesses. It combines voice calls, video conferencing, messaging, and collaboration tools into a single platform. Known for its strong emphasis on security and reliability, FortiVoice is particularly well-suited for organizations that demand seamless integration with their existing IT infrastructure while maintaining high standards of security. With its comprehensive feature set and flexible deployment options, FortiVoice stands out as an ideal choice for businesses of all sizes, including enterprises, SMBs, and government agencies. The user interface and ease of use of FortiVoice reflect its commitment to accessibility and simplicity. While the specific interface can vary depending on whether the solution is deployed on-premises or in the cloud, the platform generally provides a clean, organized, and intuitive layout. Users can navigate key features such as call logs, messaging, and conferencing tools with ease, even without extensive technical expertise. The visually appealing and streamlined interface ensures a positive user experience, making it accessible to a wide range of users.

Pros & Cons

Pros
  • Easy Deployment: The system was very easy to deploy, making the transition smooth.
  • Straightforward GUI: The graphical user interface is simple to use yet customizable without added complexity.
Cons
  • Limited Music on Hold Options: The system only comes with one music on hold track. Including 3-5 tracks would be an improvement.

Features

Key features

Unified Communications

Combines voice, video, messaging, and collaboration tools.

Work from Anywhere

Access your phone system from any device, anywhere.

High Reliability

Ensures minimal downtime and reliable service.

Rich Integrations

Integrates with popular CRM, helpdesk, and productivity tools.

Advanced Features

Call recording, call routing, IVR, and more.

Scalable

Easily scale your phone system as your business grows.

Secure

Robust security measures to protect your data.

Additional features

Core Telephony Features
Voice Calls

High-quality voice calls with advanced features like call forwarding, call waiting, and voicemail.

Video Conferencing

HD video conferencing with screen sharing and recording capabilities.

Messaging

SMS and MMS messaging to stay connected with clients and colleagues.

Call Recording

Automatically record calls for quality assurance and compliance purposes.

Call Routing

Customize call routing to ensure calls are directed to the right people.

IVR

Interactive Voice Response to automate call routing and customer self-service.

Call Queues

Efficiently manage incoming calls with call queues.

Call Transfer and Conference

Easily transfer calls between users or create conference calls.

Voicemail

Customizable voicemail system with email notifications.

Unified Communications Features
Team Chat

Real-time messaging and file sharing.

Remote Access Service

Secure remote access to your phone system.

Remote SIP Service

Connect remote workers to your phone system.

Omnichannel Messaging

Unified messaging across multiple channels (voice, SMS, chat).

Business Features
CRM Integration

Seamless integration with popular CRM platforms.

Helpdesk Integration

Integration with helpdesk software for efficient ticket management.

Database Contacts Sync

Sync contacts from your CRM or other databases.

Microsoft 365 Integration

Integrate with Microsoft Teams, Outlook, and Azure AD.

Remote Archiving

Securely archive call recordings and other data.

Windows Active Directory Integration

Integrate with your existing Active Directory.

Mobile App

Access your phone system on the go with the mobile app.

Softphone

Make and receive calls directly from your computer.

WebRTC

Real-time communication directly from your web browser.

Advanced Security

Robust security measures, including encryption and authentication.

Customizable

Tailor the phone system to your specific needs.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
7
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇧🇷BRL🇷🇺RUB🇲🇽MXN🇰🇷KRW🇿🇦ZAR🇸🇬SGD🇦🇪AED

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