About FreeScout
FreeScout is a helpdesk software from HelpSpace that provides customer support capabilities. It includes MS Teams Chat Notifications, Custom Sidebar Embed external data, and Open API Custom Integrations, so businesses can effectively manage customer inquiries. Created in Germany, FreeScout simplifies the customer service process with a user-friendly interface and smart integrations. It also supports Shopify Online Shop and Zapier No Code Automations, enabling users to connect various applications without coding expertise. Key capabilities: MS Teams Chat Notifications Custom Sidebar Embed Open API Custom Integrations Shopify Online Shop Zapier No Code Automations Best for: customer service teams that need to manage support requests efficiently.
FreeScout Details
FreeScout's In-App Market Place
Does FreeScout have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), HKD (HK$), INR (₹), SGD (S$), MXN (Mex$), NZD (NZ$), SEK (kr), NOK (kr), DKK (kr), ZAR (R), TRY (₺), AED (د.إ), BRL (R$)
Pros & Cons
- Full data sovereignty ensures sensitive customer information remains entirely under your own control
- Supports extreme scalability by allowing unlimited agents with zero additional licensing costs
- Requires ongoing self-maintenance, including server security management and regular software updates
- Pricing information is not publicly available, which may make budgeting and evaluation more difficult.
FreeScout's Support Options
Email Address
support@helpspace.comDocumentation
https://helpspace.com/docsCommunity Forums
https://forum.helpspace.com