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Freshservice

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Software Status:Active

About Freshservice

Freshservice is an IT service management (ITSM) platform from Freshworks designed to deliver enterprise IT services. It combines platform features, demo options, multilingual support, and direct sales contact to help organizations efficiently manage their IT needs. Freshservice is built to be quick to deploy and easy to use, making it suitable for businesses looking to improve productivity. The platform uses AI technology to simplify IT processes, providing automation and insightful data analytics. Key capabilities: platform demo try it free languages contact sales try it free Best for: IT teams that need to manage service requests and incidents effectively.

Freshservice Details

Vendor
Freshworks
Year Launched
2011
Location
2950 S. Delaware Street, Suite 201 San Mateo, CA 94403
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
Users
Business Continuity Specialist, Change Manager, CMDB Administrator, Complaint Manager, Contract Administrator, Customer Support Representative, Help Desk Technician, Incident Responder, Inventory Controller, IT Project Manager, IT Service Manager, ITSM Analyst, IT Manager, Issue Tracker, IT Asset Manager, Knowledge Base Administrator, Knowledge Manager, License Manager, Managed Service Provider, Remote Support Specialist, Service Desk Analyst.
Industries Served
Primarily serves IT, healthcare, education, financial services, retail, and professional services.
Tags
Business Continuity, Change Management, CMDB, Complaint Management, Contract Management, Customer Satisfaction, Help Desk, Incident Management, Inventory Management, IT Project Management, IT Service, ITSM, IT Management, Issue Tracking, IT Asset Management, Knowledge Base, Knowledge Management, License Management, Managed Service Providers (MSP), Remote Support, Service Desk

Freshservice's In-App Market Place

Does Freshservice have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), MXN ($), BRL (R$)

Pros & Cons

  • User-friendly interface suitable for both technical and non-technical users.
  • Robust automation features to streamline IT workflows.
  • Comprehensive asset management tools.
  • Multi-channel support for tickets (email, chat, portal).
  • Scalable pricing plans.
  • Limited offline functionality; relies on internet connectivity.
  • Advanced features may require higher-tier plans.
  • Complex setups for extensive customizations.
  • Limited reporting flexibility compared to competitors.
  • Steep learning curve for non-IT users.

Freshservice's Support Options

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