About Gnatta
Gnatta is an intelligent customer service software from Gnatta Ltd. designed to deliver notable support that scales with the business. It combines automation, AI features, and a workflow builder so the team can efficiently handle customer inquiries. With chatbots and automatic routing, Gnatta helps ensure that every customer receives the right assistance at the right time. This platform is trusted by brands globally, showcasing its effectiveness in improving customer service capabilities. Users can also benefit from case studies, such as the successful implementation of AI agents by CuddleCo. Key capabilities: Automation AI features Workflow builder Chatbots Automatic routing Best for: businesses that need to manage high volumes of customer support requests.
Gnatta Details
Gnatta's In-App Market Place
Does Gnatta have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
GBP (£)
Pros & Cons
- Intuitive and user-friendly interface for agents.
- Exceptional customer support and onboarding.
- Versatile customization to suit different business needs.
- Seamless multi-channel integration (social media, SMS, email).
- Cost-effective compared to competitors with similar features.
- Analytics dashboard requires further improvement.
- Limited reporting on individual agent performance.
- Some features still in development, like phone line reporting.
- Initial setup may involve teething issues.
- Room for improvement in multi-language support (as of 2015).
Gnatta's Support Options
Email Address
info@gnatta.comContact
0330 088 5621