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Greenlight CRM

0(0 reviews)
Software Status:Active

About Greenlight CRM

Greenlight CRM is a call centre software from Greenlight advancement that supports communication and customer relationship management. It provides predictive dialler, detailed privacy policies, and comprehensive terms and conditions so users can manage calls efficiently. With its user-friendly design and adaptable features, Greenlight CRM caters to various business needs. This software is suitable for organizations looking to improve their customer service capabilities and simplify their operations. Key capabilities: predictive dialler user-friendly interface flexible functionality comprehensive support resources reliable privacy and terms policies Best for: businesses that need effective call management solutions.

Greenlight CRM Details

Vendor
Greenlight Innovation
Year Launched
2010
Location
3.8 Discovery House, Gemini Crescent Dundee, DD2 1SW
Deployment
cloud
Training Options
videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Dutch, Italian, Portuguese, Chinese, Japanese, Russian, Arabic, Korean.
Users
Administrator, Call Center Supervisor, Customer Service Representative, Sales Agent
Industries Served
Call Centers, Retail, Healthcare, Finance, Technology, Education, Hospitality
Tags
Call Center, Predictive Dialer, GreenlightCRM

Greenlight CRM's In-App Market Place

Does Greenlight CRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CHF (CHF), CNY (¥), INR (₹), KRW (₩), MXN ($)

Pros & Cons

  • Excellent Customer Support: The Greenlight team is consistently praised for their hard work, expertise, and responsiveness. This is a recurring theme in multiple reviews.
  • Highly Customizable: The system can be tailored to meet specific business requirements, making it a flexible solution.
  • Effective Dialler: The dialler functionality is considered a strong point, especially compared to other solutions users have tried.
  • Easy to Use: The software is generally considered user-friendly and easy to navigate.
  • Development Speed/Prioritization: While the team is praised for their work, Nick W. mentions a desire for a paid option to expedite custom development requests. This suggests that custom changes may take time due to other client demands.
  • Limited Management Control (from other reviews): One older review mentions a lack of management control over certain functionalities, implying that some changes require contacting support rather than being manageable directly.
  • Potentially Confusing Stats (from other reviews): Another older review mentions that the abundance of stats can be overwhelming initially.

Greenlight CRM's Support Options

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